Senior Twilio Solutions Engineer - Bilingual
Concentrix1 day ago
São Paulo, Brazil or Curitiba, BrazilSenior
Responsibilities
- Design and implement scalable customer engagement and omnichannel solutions using Twilio technologies.
- Lead customer-facing technical workshops, consultations, architecture reviews, and solution design activities.
- Develop custom software, REST API integrations, middleware components, and secure authentication and authorization mechanisms.
- Build and support integrations with enterprise platforms, CRM systems, messaging channels, voice systems, and digital customer experience channels.
- Provide production support, troubleshoot incidents and integration failures, perform root cause analysis, and implement corrective actions.
- Create technical documentation, runbooks, solution designs, implementation approaches, effort estimates, and solution proposals.
- Support platform upgrades, enhancements, feature deployments, SLA adherence, and continuous improvement initiatives.
- Act as a trusted technical advisor and collaborate with client stakeholders and business teams.
Requirements
- At least 3 years of hands-on experience implementing Twilio platforms.
- Experience supporting enterprise-level production environments and delivering cloud-based contact center or customer engagement solutions.
- Experience in customer-facing consulting engagements; Managed Services or Professional Services experience is highly desirable.
- Strong hands-on experience with Twilio Flex, Twilio Studio, Twilio Functions, TaskRouter, Twilio Conversations, Twilio Messaging, Twilio Voice, Twilio APIs, Twilio Webhooks, and Flex Plugins.
- Experience implementing WhatsApp Business, SMS, telephony, social messaging, CRM integrations, omnichannel engagement, and AI-powered conversational experiences.
- Proficiency in at least one of Node.js/JavaScript, Python, Java, or C#/.NET, plus experience with JavaScript frameworks, serverless development, backend services, and API integrations.
- Knowledge of Microsoft Azure, AWS or Google Cloud, cloud-native architectures, microservices, distributed systems, high availability, and security practices.
- Experience with GitHub or GitLab, CI/CD pipelines, infrastructure as code, automated deployments, secure software development, and DevSecOps practices.
- Strong knowledge of REST APIs, web services, JSON, OAuth 2.0, OpenID Connect, API security, enterprise integration patterns, middleware, and event-driven integrations.
- Understanding of SIP, SIP trunks, SIP headers, voice routing, telephony infrastructure, contact center voice architecture, call flows, PSTN concepts, and voice troubleshooting.
- Knowledge of conversational AI, chatbots, voicebots, generative AI solutions, workflow automation, and customer self-service experiences.
- Strong communication, presentation, facilitation, stakeholder management, requirements gathering, troubleshooting, and root cause analysis skills.
- Bachelor’s degree in Computer Science, Software Engineering, Systems Engineering, Telecommunications Engineering, Information Technology, or a related technical field.
Benefits
- Full-time position located in São Paulo, Brazil.
About Concentrix
We’re Concentrix, a Fortune 500® technology and services leader, helping the world's best brands cut through AI hype and create intelligent operations that perform in the real world. We design, build, and run integrated human and AI solutions, harnessing the insight from billions of real-world interactions to help 2000+ of the world’s most complex organizations solve their toughest business challenges. Backed by 20+ years of operational experience and battle tested AI, we’re the Intelligent Transformation Partner that helps clients across every major vertical move from AI ambition to measurable, scalable performance.