Senior Twilio Solutions Engineer - Bilingual
Concentrix8 days ago
São Paulo, Brazil or Curitiba, BrazilSenior
Responsibilities
- Design and implement scalable customer engagement solutions using Twilio technologies.
- Lead customer-facing technical workshops, discovery sessions, consultations, and architecture reviews.
- Translate business requirements into technical architectures and implementation approaches.
- Develop custom software, REST API integrations, middleware components, and secure authentication and authorization mechanisms.
- Build omnichannel solutions across voice, messaging, social, web chat, CRM, and AI-powered conversational channels.
- Provide production support, troubleshoot incidents and integration failures, perform root cause analysis, and implement corrective actions.
- Create technical documentation, runbooks, solution designs, effort estimates, and solution proposals.
- Support platform upgrades, enhancements, deployments, SLA adherence, and continuous improvement initiatives.
Requirements
- At least 3 years of hands-on experience with Twilio platform implementations.
- Experience supporting enterprise production environments and delivering cloud-based contact center or customer engagement solutions.
- Experience in customer-facing consulting engagements; managed services or professional services experience is highly desirable.
- Strong hands-on experience with Twilio Flex, Twilio Studio, Twilio Functions, TaskRouter, Twilio Conversations, Twilio Messaging, Twilio Voice, Twilio APIs, Twilio Webhooks, and Flex Plugins.
- Experience implementing WhatsApp Business, SMS, telephony, social messaging, CRM integrations, omnichannel engagement, and AI-powered conversational solutions.
- Proficiency in at least one of Node.js/JavaScript, Python, Java, or C#/.NET, plus experience with JavaScript frameworks, serverless development, backend services, or API integrations.
- Experience with Microsoft Azure, AWS or Google Cloud, cloud architectures, distributed systems, high availability, infrastructure as code, automated deployments, and DevSecOps practices.
- Knowledge of GitHub, GitLab, REST APIs, web services, JSON, OAuth 2.0, OpenID Connect, API security, middleware, and enterprise integration patterns.
- Understanding of SIP, SIP trunks, SIP headers, voice routing, telephony infrastructure, contact center voice architecture, call flows, PSTN concepts, and voice troubleshooting.
- Experience or knowledge of conversational AI, chatbots, voicebots, generative AI, workflow automation, and customer self-service solutions.
- Strong communication, presentation, facilitation, stakeholder management, requirements gathering, troubleshooting, and root cause analysis skills.
- Bachelor's degree in Computer Science, Software Engineering, Systems Engineering, Telecommunications Engineering, Information Technology, or a related technical field.
- Bilingual capability is indicated by the role title; the posting does not specify the required language.
Benefits
- Full-time position.
- Work-at-home location in Colombia (COL).
About Concentrix
We’re Concentrix, a Fortune 500® technology and services leader, helping the world's best brands cut through AI hype and create intelligent operations that perform in the real world. We design, build, and run integrated human and AI solutions, harnessing the insight from billions of real-world interactions to help 2000+ of the world’s most complex organizations solve their toughest business challenges. Backed by 20+ years of operational experience and battle tested AI, we’re the Intelligent Transformation Partner that helps clients across every major vertical move from AI ambition to measurable, scalable performance.