Solutions Engineer
Trend Micro1 day ago
Remote, Brazil or São Paulo, BrazilMid Level / Senior
Responsibilities
- Listen to customer problems, collaborate with sales, and demonstrate security solutions.
- Provide pre-sales proof-of-concept services and maintain ongoing customer relationships.
- Conduct technical touchpoints and health checks with existing customers.
- Develop subject matter expertise in assigned products and solutions.
- Share best practices with Solutions Engineers to improve service quality and efficiency.
- Travel regionally for customer-facing activities, marketing events, and user group events.
- Channel customer feature requests to Product Management.
- Deliver partner presentations, events, and webinars.
Requirements
- Computer Science degree or diploma, or a combination of education and pre-sales experience in security software and systems.
- Preferred 2–5 years of Sales Engineering experience.
- Experience with Microsoft and Linux software and systems.
- Knowledge of anti-malware, intrusion detection and prevention, data loss prevention, file integrity monitoring, email and web security, Syslog, and SIEM solutions.
- Understanding of the MITRE ATT&CK framework and/or security operations center functions.
- Experience with infrastructure-as-code tools such as CloudFormation and Terraform.
- Strong troubleshooting, problem-resolution, communication, customer service, account management, negotiation, and self-directed learning abilities.
- AWS, Microsoft Azure, or Google Cloud certifications; ECIH; CISSP; or Linux/Solaris/UNIX system administration training is desired.
Benefits
- Location: Rio de Janeiro.
- Regional travel is required for customer-facing activities, marketing events, and user group events.
About Trend Micro
Trend Micro builds cybersecurity software and cloud services for enterprises, governments, and consumers, including endpoint, network, email, and cloud workload protection unified in the Trend Vision One platform. The company sells subscriptions and licenses with managed threat detection and response. Founded in 1988 and headquartered in Tokyo, it is a public company on the Tokyo Stock Exchange with global operations and longstanding partnerships with major cloud providers.