Rillet

Customer Excellence Engineer

Rillet
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3 hours ago
Remote, United States +3 moreMid Level

Base Salary

$110k - $140k/yr

Responsibilities

  • Own the sales-to-implementation handoff and communicate scope, requirements, decisions, and commitments across teams.
  • Create standardized handoff processes and materials, run retrospectives, and improve the sales-to-implementation experience.
  • Build and maintain reusable sandboxes and demo environments with realistic data and customer-tailored workflows.
  • Support sales conversations, demo Rillet, and guide prospects through sandbox evaluations and product questions.
  • Gather customer requirements and scope workflows, data needs, integrations, and configuration for implementation.
  • Own RFP responses, deadlines, supporting data, and coordination with subject-matter experts.

Requirements

  • Experience in solution consulting, solution architecture, or implementation.
  • Experience with accounting or financial software such as NetSuite or Workday.
  • Comfort working with prospects, demonstrating products, and serving as a technical subject-matter expert.
  • Ability to gather requirements, scope solutions, and connect business needs to product capabilities.
  • Ability to explain technical concepts clearly and collaborate across customer-facing and technical teams.
  • Initiative, responsiveness to feedback, and follow-through in closing cross-team gaps.

Benefits

  • Competitive benefits supporting health, wellbeing, time away, family, and long-term financial goals.
  • Meaningful equity and competitive pay.
  • Team meals, events, company gatherings, and opportunities for in-person connection.
  • Base salary range of $110,000–$140,000 for roles in New York City and San Francisco, plus equity and benefits.

Categories

Solutions Engineering
Rillet

About Rillet

201-500 employees

Rillet builds an AI-native accounting and ERP platform for finance and accounting teams, automating the close, revenue recognition, entity consolidation, and investor reporting, with native integrations to Salesforce, Stripe, Ramp, Brex, and Rippling. Founded in 2021 and headquartered in San Francisco, it is privately held with offices in New York, partners with firms including EY and KPMG, and is used by 600+ companies to replace legacy ERPs like NetSuite, Sage Intacct, and SAP.

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