Solutions Engineer
Reality Defender2 hours ago
Base Salary
$165k - $190k/yr
Responsibilities
- Lead technical discovery and run proofs of concept using customers’ audio, video, image, and text samples.
- Build and deliver tailored demos for use cases including contact center fraud, executive impersonation, KYC and onboarding, and media verification.
- Explain detection scores, thresholds, false positives, and missed fakes to technical and executive audiences.
- Guide customers through API and SDK integrations with contact center, video conferencing, identity verification, and case management systems.
- Own the technical portions of security reviews, questionnaires, and RFPs for enterprise, financial, and government buyers.
- Translate customer feedback into prioritized input for Product, Engineering, and research teams.
- Create reusable demo environments, scripts, talk tracks, and integration guides.
- Escalate platform questions to Engineering or research without over-promising capabilities.
- Represent Reality Defender at customer meetings, industry events, and conferences.
- Onboard and coach new Solutions Engineers as the team grows.
Requirements
- 3+ years of experience as a Solutions Engineer, Sales Engineer, or in a similar customer-facing technical role.
- Track record of running proofs of concept with clear success criteria and contributing to closed deals.
- Hands-on API and integration experience, with enough Python or JavaScript to build demos, read customer code, and troubleshoot integrations.
- Working knowledge of AWS, Azure, or GCP.
- Ability to explain confidence scores, false-positive rates, and false-negative rates to fraud analysts and CISOs.
- Strong communication skills with technical and executive audiences and an ability to clearly represent product capabilities and limitations.
- Preferred experience selling cybersecurity, fraud prevention, identity, or AI/ML products to enterprise buyers.
- Preferred experience with financial services, government, defense, regulated procurement, security reviews, SOC 2, or FedRAMP.
- Familiarity with contact center, video conferencing, or identity verification platforms is preferred.
- Active or prior U.S. security clearance, or exposure to digital forensics, synthetic media, or adversarial ML, is preferred.
Benefits
- Full-time role based in NYC or fully remote, reporting to the CRO.
- Healthcare plans with 100% employee premium coverage and partial dependent coverage.
- Dental and vision plans with 100% premium coverage for employees and dependents.
- Short- and long-term disability and life insurance with 100% employee premium coverage.
- FSA/HSA and 401k programs.
- Equity compensation and variable compensation eligibility.
- 20 days of PTO per year and 12 weeks of parental leave.
- Learning and development budget, monthly wellness benefits, and an annual company-sponsored offsite.
- NYC employees receive daily in-office lunch through UberEats, commuter benefits, remote Fridays, happy hours, and other local events.
Categories
Solutions Engineering
About Reality Defender
Reality Defender builds AI models and an API-first platform to detect deepfakes across audio, video, images, and text for enterprises and governments. It offers an API and enterprise software to embed detection into call centers, identity verification, fraud prevention, and media workflows. Founded in 2021 and headquartered in New York, the privately held company is backed by investors including DCVC and Y Combinator.