4 hours ago
Remote, United States +4 moreMid Level / Senior
H1B sponsor
Base Salary
$280k - $290k/yr
Responsibilities
- Partner with sales counterparts to win deals and grow existing customers.
- Take customer engagements from initial discovery to tailored working agents across prospects and existing customers.
- Own the end-to-end technical pre-sales process, including scoping use cases, articulating business value, designing and demonstrating the platform, leading technical and architecture reviews, and serving as the technical expert throughout the sales cycle.
- Collaborate with CX, IT, security, procurement, and executive stakeholders.
- Support accounts after the sale through Agent Development handoff, launch, and expansion to new use cases.
- Mentor newer Sales Engineers and create reusable assets for the public-sector industry or team.
- Develop deep expertise in public-sector patterns and winning sales motions.
Requirements
- 4–6+ years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales.
- Experience leading sales processes with large enterprise customers and deal sizes ranging from $500,000 to $1 million.
- Experience building demos, presenting, and working with customers or clients in a go-to-market function.
- Experience building relationships with prospects, including executives and technical leaders.
- Ability to connect customers’ business problems with Sierra’s solutions and explain them to technical and non-technical audiences.
- Ability to use AI tools in discovery preparation, solution design, demo and prototype building, and technical proposals while owning the accuracy of customer-facing work.
- Experience growing accounts beyond the initial sale.
- Bachelor’s degree or above, or equivalent professional experience; Computer Science or a related field is a bonus.
- Preferred experience translating code, technical logic, and user requirements into product and engineering requirements.
- Preferred experience selling a technical AI product.
Benefits
- Flexible unlimited paid time off.
- Medical, dental, and vision benefits for employees and families.
- Life insurance and disability benefits.
- Retirement plan dependent on country of employment.
- Parental leave.
- Fertility and family-building benefits through Carrot.
- Lunch, snacks, and coffee.
- Discretionary benefit stipend.
- Free alphorn lessons.
- Full-time employee benefits may vary by region and are subject to change; the company is primarily in-person and based in San Francisco, with offices across North America, Europe, and Asia.
Categories
Solutions Engineering
About Sierra
Sierra builds an enterprise conversational AI platform that powers customer service and other customer-facing interactions for large organizations. The company sells SaaS and deployed solutions that integrate with enterprise systems and meet security and compliance requirements. Headquartered in San Francisco with offices across North America, Europe, and Asia-Pacific, Sierra was co-founded by Bret Taylor and Clay Bavor, longtime leaders at Salesforce, Facebook, and Google.