4 hours ago
Base Salary
$305k - $315k/yr
Responsibilities
- Own the end-to-end technical pre-sales process for strategic retail accounts, including use-case scoping, business-value articulation, platform design and demos, architecture reviews, and technical customer support throughout the sales cycle.
- Coordinate Agent Development, Product, Security, Legal, and Sierra leadership involvement to advance customer opportunities.
- Remain engaged after the sale through Agent Development handoff, launch, and expansion into new use cases.
- Mentor sales engineers, establish standards for demos and pilots, and create playbooks for strategic deals and go-to-market processes.
- Share insights from major accounts with Product leadership and inform the product roadmap.
Requirements
- 7+ years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales.
- Experience leading strategic customer sales processes with consistently $1M+ deal sizes.
- Experience building demos, presenting, and working with customers or clients in a go-to-market function.
- Strong relationship-building experience with C-suite executives, technical leaders, enterprise architects, engineering leaders, and security teams.
- Experience leading architecture, integration, and security discussions.
- Ability to use AI tools in discovery preparation, solution design, demo and prototype building, and technical proposals while owning the accuracy of customer-facing work.
- Experience growing accounts after the initial sale and defining customer roadmaps to support expansion.
- Bachelor’s degree or above, preferably in Computer Science or a related field, or equivalent professional experience.
- Experience translating code, technical logic, and user requirements into product and engineering requirements is a plus.
- Experience selling a technical AI product is a plus.
Benefits
- Flexible unlimited paid time off.
- Medical, dental, and vision benefits for employees and families.
- Life insurance, disability benefits, and a retirement plan dependent on country of employment.
- Parental leave and fertility and family-building benefits through Carrot.
- Lunch, snacks, and coffee.
- Discretionary benefit stipend.
- Free alphorn lessons.
- Full-time employees may participate in equity plans, subject to applicable terms and policies.
- The company is primarily in-person and based in San Francisco, with offices across North America, Europe, and Asia; benefits may vary by region.
Categories
Solutions Engineering
About Sierra
Sierra builds an enterprise conversational AI platform that powers customer service and other customer-facing interactions for large organizations. The company sells SaaS and deployed solutions that integrate with enterprise systems and meet security and compliance requirements. Headquartered in San Francisco with offices across North America, Europe, and Asia-Pacific, Sierra was co-founded by Bret Taylor and Clay Bavor, longtime leaders at Salesforce, Facebook, and Google.