6 hours ago
Raleigh, NC, USA or New York, NY, USASenior / Staff+
H1B sponsor
Responsibilities
- Partner with Account Directors on pre-sales, product expansion, tailored demos, technical evaluations, requirements gathering, installation guidance, and hands-on workshops.
- Lead onboarding and complex implementations for strategic customers, including planning, integrations, training, and customer-specific implementation playbooks.
- Drive adoption, expansion, retention, and value realization by diagnosing account challenges and connecting technical work to measurable business outcomes.
- Resolve ambiguous technical escalations involving multiple variables, constraints, and tradeoffs.
- Assess account health and risks, manage executive-level customer interactions, and advise Account Directors on technical strategy.
- Build playbooks, document repeatable fixes, coach peers, and improve workflows across the Customer Engineering team.
Requirements
- 5 to 8 years of experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.
- Deep hands-on experience with HTML, CSS, JavaScript, and REST APIs, including architecting and troubleshooting complex front-end implementations.
- Experience managing strategic Enterprise accounts with executive stakeholders, competing priorities, and complex technical or business requirements.
- Demonstrated ability to solve ambiguous problems and connect technical execution to retention, expansion, ROI, and value realization.
- Hands-on use of AI tools for account research, content creation, or workflow automation as part of daily work.
- Experience mentoring or coaching junior technical team members.
- Preferred experience with Pendo, digital adoption platforms, product analytics, in-app experience tooling, mobile app development, data architecture, AI or machine learning concepts, advanced analytics instrumentation, or reusable team frameworks.
Benefits
- Remote role supporting an East Coast territory.
- United States benefits include employer-heavy coverage with $0 premium options, a strong 401(k) match, equity, and flexible time off.
Tech Stack
Categories
Solutions Engineering
About Pendo
Pendo builds a product experience platform that combines product analytics, in‑app guides and messaging, surveys, and feedback to help software companies onboard users and drive adoption. It sells subscriptions to product, growth, and customer-success teams, with options for employee software enablement and AI-assisted support workflows. Founded in 2013 and headquartered in Raleigh, North Carolina, Pendo is privately held and operates globally, including stewardship of the Mind the Product community acquired in 2022.