4 hours ago
Base Salary
$305k - $315k/yr
Responsibilities
- Own the end-to-end technical pre-sales process, including scoping customer use cases, articulating business value, designing and demoing Sierra’s platform, and leading technical and architecture reviews.
- Act as the trusted technical expert for customers throughout the sales cycle and coordinate contributions from Agent Development, Product, Security, Legal, and company leaders.
- Lead strategic customer engagements, including enterprise architecture, integration, and security discussions with technical and executive stakeholders.
- Support accounts after the sale through Agent Development handoff, launch, and expansion into new use cases.
- Mentor sales engineers, establish demo and pilot standards, and write playbooks for strategic deals and go-to-market processes.
- Share insights from major accounts with Product leadership and help inform the product roadmap.
- Use AI tools for discovery preparation, solution design, demo and prototype building, and technical proposals while ensuring customer-facing accuracy.
Requirements
- 7+ years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales.
- Experience leading sales processes with strategic customers and consistently handling deal sizes of $1M or more.
- Experience building demos, presenting, and working with customers or clients in a go-to-market function.
- Strong relationship-building experience with prospect stakeholders, including C-suite executives and technical leaders.
- Experience leading architecture, integration, and security discussions with enterprise architects, engineering leaders, and security teams.
- Experience growing accounts beyond the initial sale and defining customer roadmaps to facilitate expansion.
- Bachelor’s degree or above, preferably in Computer Science or a related field, or equivalent professional experience.
- Preferred experience translating code, technical logic, and user requirements into product and engineering requirements.
- Experience selling a technical AI product is preferred.
Benefits
- Flexible unlimited paid time off.
- Medical, dental, and vision benefits for employees and their families.
- Life insurance and disability benefits.
- Retirement plan dependent on country of employment.
- Parental leave and fertility and family-building benefits through Carrot.
- Lunch, snacks, and coffee provided.
- Discretionary benefit stipend.
- Free alphorn lessons.
- Full-time employee benefits may vary by region and are subject to change; eligible employees may participate in equity plans.
- The company is primarily in-person and based in San Francisco, with offices across North America, Europe, and Asia.
Categories
Solutions Engineering
About Sierra
Sierra builds an enterprise conversational AI platform that powers customer service and other customer-facing interactions for large organizations. The company sells SaaS and deployed solutions that integrate with enterprise systems and meet security and compliance requirements. Headquartered in San Francisco with offices across North America, Europe, and Asia-Pacific, Sierra was co-founded by Bret Taylor and Clay Bavor, longtime leaders at Salesforce, Facebook, and Google.