5 hours ago
Base Salary
$305k - $315k/yr
Responsibilities
- Own the end-to-end technical pre-sales process for strategic customer accounts, including discovery, use-case scoping, solution design, demos, business-value articulation, technical proposals, and architecture reviews.
- Serve as the trusted technical expert for customer stakeholders, including C-suite executives, enterprise architects, engineering leaders, and security teams.
- Coordinate contributions from Agent Development, Product, Security, Legal, and Sierra leadership throughout the sales cycle.
- Support accounts through post-sale handoff, launch, expansion, and customer roadmap definition.
- Mentor SEs, establish standards for demos and pilots, and create strategic-deal and go-to-market playbooks.
- Share account insights with Product leadership and help inform the product roadmap.
Requirements
- 7+ years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales.
- Experience leading sales processes for strategic customers with deal sizes of $1M or more consistently.
- Experience building demos, presenting to customers, and working in a go-to-market function.
- Strong relationship-building experience with prospect stakeholders, including C-suite executives and technical leaders.
- Experience leading architecture, integration, and security discussions with enterprise architects, engineering leaders, and security teams.
- Ability to use AI tools in discovery preparation, solution design, demo and prototype building, and technical proposals while maintaining accuracy.
- Experience growing accounts beyond the initial sale and defining customer roadmaps for expansion.
- Bachelor’s degree or above, preferably in Computer Science or a related field, or equivalent professional experience.
- Preferred experience translating code, technical logic, and user requirements into product and engineering requirements.
- Preferred experience selling a technical AI product.
Benefits
- Flexible unlimited paid time off.
- Medical, dental, and vision benefits for employees and families.
- Life insurance and disability benefits.
- Retirement plan dependent on country of employment.
- Parental leave.
- Fertility and family-building benefits through Carrot.
- Lunch, snacks, and coffee.
- Discretionary benefit stipend.
- Free alphorn lessons.
- Full-time employees may participate in equity plans subject to applicable policies.
- Primarily in-person work based in San Francisco, with offices across North America, Europe, and Asia; benefits may vary by region.
Categories
Solutions Engineering
About Sierra
Sierra builds an enterprise conversational AI platform that powers customer service and other customer-facing interactions for large organizations. The company sells SaaS and deployed solutions that integrate with enterprise systems and meet security and compliance requirements. Headquartered in San Francisco with offices across North America, Europe, and Asia-Pacific, Sierra was co-founded by Bret Taylor and Clay Bavor, longtime leaders at Salesforce, Facebook, and Google.