Stripe

Staff Engineer, Support Experiences

Stripe
Apply
8 hours ago
Bengaluru, IndiaStaff+

Responsibilities

  • Design, build, and operate extensible, reliable, and usable production systems.
  • Write and review code while setting high engineering standards.
  • Build end-to-end support product experiences focused on user needs.
  • Set technical strategy and architecture for support products.
  • Partner with engineering management, product managers, and company leaders on long-term vision.
  • Unblock teams and make roadmap tradeoffs balancing business priorities, user experience, and technical sustainability.
  • Improve engineering standards, tooling, and processes.
  • Teach and mentor engineers and help develop future technical leaders.

Requirements

  • 10+ years of professional backend or full-stack development experience, including actively writing and reviewing code.
  • Experience setting and executing long-term technical strategy for a large product area.
  • Ability to prioritize competing requirements and stakeholders while shipping product features and driving alignment.
  • Proven technical leadership and meaningful contributions to the growth of other engineers.
  • User empathy and a customer-centric approach to problem solving and product development.
  • Preferred: experience building software systems for customer support or operations organizations.
  • Preferred: experience leading projects across multiple teams and time zones.
  • Preferred: proficiency in JavaScript, TypeScript, Ruby, Java, and React.
  • Preferred: experience designing, deploying, and owning agentic LLM solutions for customer support or internal workflow automation.

Categories

Stripe

About Stripe

10,000+ employees

Stripe builds financial infrastructure for internet businesses, offering APIs and tools for online and in‑person payments, subscriptions, marketplaces/payouts, fraud prevention, identity, tax, issuing, and treasury. It monetizes through per‑transaction fees and SaaS pricing for advanced products. Founded in 2010 and headquartered in South San Francisco, Stripe is privately held and serves companies from startups to large enterprises worldwide.

Contact me