3 days ago
Bogotá, ColombiaStaff+
Responsibilities
- Lead the Testing Pillar’s transformation roadmap and strategic plans for Visa’s client product testing tools.
- Lead Analysts, Consultants, and Senior Consultants across a regional or shared-service remit.
- Manage schedules, priorities, stakeholders, and complex cross-functional initiatives from concept through delivery.
- Oversee go-to-market planning, launch readiness, adoption, and post-launch optimization for an enterprise testing platform.
- Integrate AI-driven automation, intelligent analytics, and machine learning into testing products and operational workflows.
- Develop dashboards, reports, documentation, performance analyses, and cost-benefit improvements.
- Manage and enhance testing and product-management workflows, tools, training curricula, and stakeholder enablement.
- Gather customer and employee feedback and translate it into strategic initiatives and improvement pipelines.
- Drive testing process design, re-engineering, service improvements, and cost savings across the business.
- Represent regional Testing teams in cross-functional technology, reporting, troubleshooting, and Center of Excellence initiatives.
Requirements
- At least 8 years of experience successfully delivering large initiatives with demonstrated business value.
- At least 5 years of software testing experience covering payments, mobile, web-based, and client-server applications using manual and automation techniques.
- At least 5 years of experience in Product Management, Project Management, or Product Operations roles.
- Proven experience managing complex cross-functional initiatives and leading people.
- Proven AI adoption, implementation, and integration experience across products and operational workflows, including automation, intelligent analytics, and machine learning.
- A degree in Computer or Process Engineering, MIS, or a technology-related field.
- Strong analytical, problem-solving, communication, facilitation, and stakeholder-management skills.
- Proficiency with product and project management tools such as Jira, Confluence, MS Teams, MS Project, Copilot, and Productboard.
- Experience introducing methods and approaches that improve business processes.
- Experience working in SaaS or technology-driven companies and familiarity with Agile, Scrum, Lean, or Six Sigma frameworks.
- Experience with client-facing testing tools, customer success or support operations, and payments is advantageous or relevant.
Benefits
- The role is an individual-contributor position at an advanced support staff level with people-leadership responsibilities.
- Visa offers an inclusive and diverse workplace with opportunities for career growth and meaningful work in global payments technology.
- Visa is an equal opportunity employer and considers qualified applicants without regard to protected characteristics.
Categories
About Visa
Visa builds and operates a global digital payments network that connects consumers, merchants, financial institutions, and governments. It earns fees for processing card transactions and offering risk, data, and value‑added services through VisaNet and products like tokenization and tap‑to‑pay. Founded in 1958 and headquartered in Foster City, California, Visa is a public company (NYSE: V) serving clients in more than 200 countries and territories.