Senior Solution Architect - Professional Services
Klaviyo
1 day ago
London, United Kingdom
Senior / Mid Level
H1B Sponsor
Responsibilities
- Own strategic customer engagements end-to-end.
- Define Statements of Work (SOWs) for complex technical engagements.
- Lead consultative conversations to clarify business objectives.
- Ensure projects are delivered on time and within budget.
- Build strong stakeholder relationships and maintain project visibility.
- Anticipate risks and develop mitigation strategies.
- Become a deep expert in the Klaviyo platform and martech ecosystem.
- Translate customer goals into technical solutions.
- Educate internal teams and customer stakeholders.
- Contribute to internal initiatives for process improvements.
- Maintain operational hygiene by updating project tools and systems.
- Demonstrate executive presence and influence stakeholders.
- Provide coaching and mentorship to peers.
Requirements
- 4+ years in SaaS Professional Services or similar customer-facing technical roles.
- Proven success in leading enterprise-level projects.
- Comfortable articulating the value of Professional Services.
- Hands-on experience with modern web development languages and frameworks.
- Strong understanding of the martech landscape and technologies.
- Familiarity with APIs and integrating SaaS platforms.
- Demonstrated executive presence and ability to engage C-level stakeholders.
- Excellent communication skills across various channels.
- Proactive problem-solver with a resourceful approach.
Tech Stack
CSSHTMLJavaScriptNode.jsPython
Categories
BackendData EngineeringFull StackMobile