ServiceNow Technical Consultant
SHI International Corp.1 day ago
Remote, United States or Austin, TX, USAMid Level / Senior
Responsibilities
- Install and configure ServiceNow integration functionality for provider and consumer environments.
- Configure vendor catalog items, mappings, data transformations, remote tasks, and bi-directional synchronization.
- Execute customer onboarding playbooks and associated workflows.
- Prepare UAT environments, validate scenarios and acceptance criteria, guide customer testers, and troubleshoot UAT issues.
- Build and maintain test plans and test suites, support regression testing during upgrades, and reduce manual testing through automation.
- Serve as a ServiceNow subject matter expert for deployed TPSM functionality, solution behavior, and best practices.
- Coordinate with internal teams and customers to support ongoing service delivery and quality.
Requirements
- 3–5 years of experience supporting ServiceNow or similar CSM and ITSM environments.
- Hands-on ServiceNow experience with playbooks, integrations, process mapping, workflows, and catalog configuration.
- Experience supporting UAT, troubleshooting issues, and working directly with customers.
- Strong skills with the Automated Test Framework and test automation.
- Ability to communicate complex problems effectively to stakeholders across functions and levels.
- Preferred ServiceNow certifications include CSA, CIS-ITSM, and Micro-Certification-Integration Hub.
- Preferred experience implementing, customizing, and supporting Integration Hub, Flow Designer, and cross-instance integrations.
- Consulting or customer-facing experience deploying complex multi-platform solutions is preferred.
Benefits
- Medical, vision, dental, 401K, and flexible spending benefits may be available.
- Professional growth and leadership opportunities are offered.
- The role provides access to world-class facilities and required technology in company offices or remotely.
Categories
Solutions Engineering
About SHI International Corp.
SHI International is a privately held IT solutions provider and reseller that supplies software licensing, hardware, cloud, security, and managed services to enterprises, governments, and education customers. Founded in 1989 and headquartered in Somerset, New Jersey, SHI operates globally with in-house integration and device configuration centers plus procurement and asset management services. It is the largest minority- and woman-owned business enterprise in the United States.