2 days ago
Remote, United StatesSenior / Staff+
Responsibilities
- Act as the technical advisor and product expert for strategic customer accounts.
- Partner with Customer Success Managers to onboard customers according to their business objectives.
- Guide and support customers implementing additional product components before go-live.
- Improve technical documentation, including videos, articles, and guides.
- Use customer insights to inform product strategy, processes, time to value, and customer satisfaction.
- Teach internal teams and customers best practices for implementing identity security solutions.
- Manage multiple complex customer onboardings and apply program management practices to ensure repeatable success.
- Support the customer lifecycle by identifying risks and coordinating customer needs with Customer Success Managers.
Requirements
- 8–10 years of experience in IAM, IT, security, consulting, or SaaS-related businesses.
- Strong experience designing and implementing IAM frameworks, RBAC best practices, governance processes, and scalable IAM infrastructure.
- Hands-on experience with directory services such as Active Directory, Entra, Okta, and LDAP.
- Experience working with databases and large-scale enterprise systems.
- Experience with Google Cloud Platform, AWS, Azure, and infrastructure-as-code tools such as Terraform, AWS CloudFormation, or Microsoft Bicep.
- Experience onboarding extra-large customers using technical products with many system integrations.
- Program management expertise for coordinating multiple simultaneous onboardings.
- Understanding of SaaS industry expectations for deploying new software.
- Strong communication, presentation, leadership, organizational, and project management skills.
- Ability to analyze customer and program data, identify risks, and help scale repeatable processes.
Tech Stack
Categories
Solutions Engineering
About C1
C1 builds and delivers IT consulting and managed services spanning cloud, unified communications/contact center, infrastructure, and cybersecurity for enterprises and public-sector organizations. It integrates partner technologies with advisory, professional, and managed services to modernize and secure customer environments across industries such as healthcare, education, government, and financial services. Founded in 1993 and headquartered in Bloomington, Minnesota, C1 is privately held.