Digital Support Automation Engineer
Element Fleet Management11 days ago
Remote, CanadaSenior
Responsibilities
- Own the enterprise digital support platform strategy, governance, technical roadmap, workflow automation capabilities, and platform enhancements.
- Establish enterprise workflow standards, automation frameworks, architecture principles, documentation, testing requirements, methodologies, and quality controls.
- Review solution designs, establish technical standards, resolve complex architecture decisions, and align platform capabilities with enterprise technology principles.
- Lead cross-functional digital support initiatives involving requirements gathering, business process analysis, workflow design, solution optimization, and implementation.
- Evaluate emerging technologies, AI capabilities, vendor enhancements, and automation opportunities and recommend improvements.
- Develop platform governance, performance measures, KPI reporting, architecture documentation, operational standards, and best practices.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Engineering, Information Systems, Business Technology, or a related discipline, or an equivalent combination of education and relevant experience.
- Demonstrated experience designing, implementing, governing, and optimizing enterprise workflow automation or digital support platforms.
- Experience translating business strategies and operational requirements into scalable technical solutions and automation frameworks.
- Demonstrated ability to lead complex cross-functional technical initiatives involving multiple stakeholders.
- Strong technical judgment, systems thinking, analytical ability, problem-solving, troubleshooting, communication, and independent prioritization skills.
- Preferred experience includes 5–7 years supporting enterprise digital platforms, workflow automation, client engagement technologies, or conversational AI solutions.
- Preferred experience includes Fin/Intercom or comparable enterprise customer engagement platforms; automation standards and governance; REST APIs, integrations, webhooks, or middleware; emerging technology evaluation; and digital transformation or enterprise automation initiatives.
- Preferred certifications may include Intercom, cloud platform, AI or automation platform, Agile, or other relevant technical credentials.
Benefits
- Remote working arrangement in Canada.
- Base salary range of $99,200–$136,000 annually, with eligible annual incentive programs.
- Comprehensive health and welfare benefits, paid time off, vacation, sick leave, holidays, tuition reimbursement, and retirement savings plans where applicable.
- Background check required only after a conditional offer of employment.
Categories
About Element Fleet Management
Element Fleet Management is a Toronto-based public company (TSX: EFN) that provides fleet management and vehicle financing services to organizations operating car and light-duty vehicle fleets. Its offerings span acquisition, leasing/financing, maintenance, fuel and accident management, telematics, and remarketing, delivered via data and advisory tools. Founded in 1946, Element manages over 1.5 million vehicles and serves clients across North America, Europe, Australia, and New Zealand.