Digital Support Automation Engineer
Element Fleet Management1 day ago
Remote, CanadaSenior
Responsibilities
- Own the enterprise digital support platform strategy, governance, technical roadmap, and long-term automation direction.
- Establish workflow standards, automation frameworks, architecture principles, documentation practices, testing requirements, and quality controls.
- Review solution designs, set technical standards, resolve architecture decisions, and align platform capabilities with enterprise objectives.
- Lead cross-functional initiatives involving requirements gathering, business process analysis, workflow design, solution optimization, and implementation.
- Evaluate emerging technologies, AI capabilities, vendor enhancements, and automation opportunities to recommend platform improvements.
- Develop governance reporting, performance measures, architecture documentation, operational standards, and best practices.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Engineering, Information Systems, Business Technology, or a related discipline, or an equivalent combination of education and relevant experience.
- Demonstrated experience designing, implementing, governing, and optimizing enterprise workflow automation or digital support platforms.
- Experience translating business strategies and operational requirements into scalable technical solutions and automation frameworks.
- Ability to lead complex cross-functional technical initiatives involving multiple stakeholders and influence decisions without formal authority.
- Strong analytical, problem-solving, systems-thinking, technical troubleshooting, communication, and prioritization skills.
- Preferred experience includes 5–7 years supporting enterprise digital platforms, workflow automation, client engagement technologies, or conversational AI solutions.
- Preferred experience includes Fin or Intercom, REST APIs, integrations, webhooks, middleware, automation governance, emerging technology evaluation, and enterprise transformation initiatives.
- Preferred certifications may include Intercom, cloud platform, AI, automation platform, Agile, or other relevant technical credentials.
Benefits
- Remote work arrangement in Canada.
- Hiring base salary range of $99,200–$136,000 annually, with eligible employees potentially participating in annual incentive programs.
- Comprehensive health and welfare benefits for qualified roles.
- Paid time off programs including vacation, sick leave, and holidays for qualified roles.
- Potential health insurance, tuition reimbursement, and retirement savings benefits.
- Background checks are required only after a conditional offer of employment.
Categories
About Element Fleet Management
Element Fleet Management is a Toronto-based public company (TSX: EFN) that provides fleet management and vehicle financing services to organizations operating car and light-duty vehicle fleets. Its offerings span acquisition, leasing/financing, maintenance, fuel and accident management, telematics, and remarketing, delivered via data and advisory tools. Founded in 1946, Element manages over 1.5 million vehicles and serves clients across North America, Europe, Australia, and New Zealand.