1 day ago
Zürich, SwitzerlandSenior / Staff+
Responsibilities
- Assess enterprise biotech customers’ IT landscapes and strategic objectives and architect tailored Benchling solutions.
- Lead end-to-end enterprise implementation projects from discovery through go-live and adoption.
- Provide strategic guidance, best-practice education, and product engagement recommendations to improve customer value realization.
- Gather requirements and translate business needs into technical solutions with engineering, product, and solutions architecture teams.
- Coordinate complex global enterprise deployments across Professional Services, Product, and Customer Success.
- Support Sales and Marketing with technical deal strategy and help resolve complex technical challenges.
- Contribute to global enterprise processes, product capabilities, data architecture standards, and best-practice frameworks.
Requirements
- 5-10+ years of combined experience in biotechnology or pharmaceutical industry roles and scientific software implementation.
- Bachelor's or master's degree in life sciences, information management, or a related field; an advanced degree is preferred.
- Experience leading global implementation teams in enterprise solution design and deployment; Benchling experience is strongly preferred.
- Ability to empathize with scientists and quickly understand complex scientific concepts and workflows.
- Exceptional verbal, written, and presentation communication skills, along with strong organizational and project management capabilities.
- Self-directed and adaptable approach in dynamic, fast-paced environments.
- Ability to work across functions, organizational levels, geographies, and diverse stakeholder groups.
- Willingness to travel to customer sites up to 30% based on project requirements.
- Preferred: 5+ years of client-facing software implementation or consulting experience delivering enterprise-scale SaaS projects.
- Preferred: hands-on experience implementing LIMS, ELN, MES, LES, JMP, Spotfire, or Tableau.
Benefits
- Flexible hybrid work arrangement prioritizing in-office collaboration, with employees expected on-site three days per week on Monday, Tuesday, and Thursday.
- Travel to customer sites may be required up to 30% based on project requirements.
Categories
Solutions Engineering
About Benchling
Benchling builds an R&D cloud and AI platform for life sciences, combining electronic lab notebooks, sample/registry management, workflow automation, and developer APIs to run models and integrate data. It sells subscriptions and services to biopharma, biotech, and research organizations; customers include Sanofi and Moderna. Founded in 2012 and headquartered in San Francisco, the company is privately held.