6 days ago
Helsinki, FinlandSenior
Responsibilities
- Identify and define use cases and requirements with customer process owners and business stakeholders.
- Translate business and service-management needs into functional and technical ServiceNow solutions.
- Own the overall architecture, technical integrity, and appropriate use of the ServiceNow platform in customer deliveries.
- Define architectural principles and high-level solution structures.
- Assess integration, security, data, performance, scalability, upgradeability, and maintainability impacts.
- Guide development teams and support specialists with architecture-related decisions.
- Contribute to ServiceNow work-effort estimates and proposal content.
- Act as a strategic technical advisor and support decision-making among business and technical stakeholders.
Requirements
- Current ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications are required.
- At least two relevant ServiceNow Certified Implementation Specialist (CIS) certifications are required.
- At least five years of experience in technical consulting on the ServiceNow platform is required.
- Demonstrated experience architecting solutions that combine multiple ServiceNow product areas is required.
- Strong evidence of working as a strategic technical advisor, including presenting and defending architectural decisions and building technical governance models.
- Deep understanding of ServiceNow scripting and extension models and the ability to guide secure, performant, upgradeable, and maintainable implementations.
- Strong track record of successful customer relationships in a technical expert role, such as successful project delivery or excellent customer feedback.
- Strong experience with technical ownership and directing the work of other specialists.
- Ability to understand stakeholder needs, explain technical alternatives clearly, and align differing views collaboratively.
- Fluent Finnish and English skills are required for consulting work.
- ServiceNow Certified Technical Architect (CTA) certification or participation in the CTA program is advantageous.
- Additional ServiceNow training or certifications, ServiceNow AI functionality expertise, CSDM knowledge, ITIL knowledge or certification, software development, system integration, process development, ServiceNow product or process ownership, and project management experience are advantageous.
Benefits
- Flexible hybrid and remote work model, with work possible from anywhere in Finland.
- Exercise and lunch benefits, commuting support, sick-child care service, and comprehensive occupational healthcare.
- Collaborative and skilled team environment with opportunities to influence the development of the role and services.
- A basic security clearance check will be conducted for the selected candidate.
- Start date is flexible and agreed according to the candidate’s situation.
- Applications are accepted until 15 November 2026, with recruitment beginning during the application period.
Categories
Solutions Engineering
About Fujitsu
Fujitsu is a Japanese multinational IT services and computing company that provides systems integration, managed services, cloud, and enterprise hardware for businesses and governments. It also develops servers, storage, and client devices for enterprise workloads. Founded in 1935 and headquartered in Tokyo, Fujitsu is publicly listed on the Tokyo Stock Exchange and operates in more than 50 countries.