1 month ago
Remote, United StatesMid Level
H1B sponsor
Base Salary
$99k - $115k/yr
Responsibilities
- Provide technical escalation support for database-related customer issues through email, ticketing systems, and video calls.
- Troubleshoot replication, CDC, query performance, authentication, networking, schema evolution, and data synchronization issues.
- Reproduce customer-reported bugs using connector logs, query plans, transaction logs, replication state, and destination table state.
- Support database, warehouse, data lake, and cloud object storage integrations, including onboarding and production readiness assessments.
- Contribute Java/Kotlin fixes and improvements to Airbyte’s open-source database connectors and Bulk CDK.
- Validate database compatibility, maintain testing environments, and review community contributions.
- Collaborate with Engineering and Product on root-cause fixes, feature requests, reliability, and performance improvements.
- Partner with Solutions Engineering, Sales Engineering, Sales, and Customer Success on technical onboarding and customer conversations.
- Train and mentor Technical Support Engineers on database connectors, CDC, JDBC, schema evolution, optimization, and the Airbyte protocol.
- Create troubleshooting guides, knowledge-base content, runbooks, and automation opportunities.
Requirements
- At least 2 years of experience in software engineering, data engineering, technical support, DevOps, QA, or a similar role supporting developers or technical users.
- Fluency in SQL, including experience investigating query plans, isolation levels, and performance bottlenecks.
- Proficiency in Java or Kotlin, with the ability to read, write, and debug JVM-based connector code.
- Hands-on experience with relational databases, data warehouses, or data lakes and concepts including CDC, schema evolution, and query optimization.
- Experience with JDBC and common database drivers, including debugging connection, authentication, SSL, and SSH tunnel issues.
- Understanding of AWS, GCP, or Azure and data integration concepts such as ELT and ETL workflows.
- Strong troubleshooting, communication, self-direction, and ambiguity-management skills.
- Preferred experience with PostgreSQL, MySQL, MSSQL, Oracle, MongoDB, Snowflake, BigQuery, Redshift, ClickHouse, Iceberg, Delta Lake, S3, GCS, Azure Blob, Kubernetes, Docker, multi-tenant architectures, CI/CD pipelines, GitHub workflows, Airbyte Bulk CDK, open-source connectors, AI-assisted development tools, or automated playbooks.
Benefits
- Remote position in the United States.
- Flexible PTO with a culture encouraging at least 25 days off annually.
- 12–16 weeks of fully paid parental leave for all parents.
- Medical, dental, and vision coverage for employees and dependents.
- 401(k) retirement plan.
- Professional development budget, conference sponsorship, and book reimbursement.
- Commuter benefits and monthly internet reimbursement.
- Breakfast and lunch at the San Francisco office.
- Collaborative in-person culture focused on learning, growth, and impact.
Tech Stack
Amazon RedshiftAWSAzureClickHouseDatabricksDockerGoogle BigQueryGoogle Cloud PlatformJavaKotlinKubernetesMicrosoft SQL ServerMongoDBMySQLPostgreSQLSnowflakeSQL
Categories
About Airbyte
Airbyte builds an open-source data integration platform that replicates data from hundreds of sources into warehouses, lakes, and operational systems. It offers both self-hosted OSS and a managed cloud service with enterprise features, serving data teams and companies building production AI agents that need unified, permission-aware access to business data. Founded in 2020 and headquartered in San Francisco, the privately held company supports 600+ connectors.