Support Engineer 2 (BY WMS/Blue Yonder Warehouse Management)
Blue Yonder24 hours ago
Coimbatore, IndiaMid Level
Responsibilities
- Own and resolve customer cases for global Blue Yonder customers while adhering to SLAs.
- Investigate and resolve complex technical issues in cloud and SaaS environments.
- Replicate and maintain customer environments and understand solution architecture, integrations, and customizations.
- Use SQL and Oracle database queries to troubleshoot customer issues.
- Review product source code or design documents when necessary.
- Serve as the techno-functional point of contact for triage, assignment, and case resolution.
- Provide technical and solution support during critical or major incidents.
- Document learnings and create knowledge articles for recurring cases.
- Identify opportunities to improve processes and automate routine activities.
- Collaborate with global technical, functional, internal, and external stakeholders.
- Represent the product portfolio, vision, and technical roadmaps to internal teams and strategic customers when required.
- Work rotational shifts and follow cases through customer closure.
Requirements
- Bachelor’s degree, preferably in a STEM field.
- 5–7 years of professional experience.
- Experience in support engineering roles and working as part of a team.
- Experience writing complex SQL and Oracle database queries.
- Strong techno-functional expertise and a fair understanding of the supply chain domain.
- Experience with tools such as AppDynamics, Splunk, and ServiceNow.
- Strong analytical, communication, interpersonal, and customer-interaction skills.
- Ability to adapt quickly to new technologies and provide support during critical issues.
- Flexibility to work the stated rotational shifts: 6 am–3 pm, 2 pm–11 pm, or 10 pm–7 am.
Benefits
- Rotational shift schedule with flexibility across three stated shifts.
- Opportunity to collaborate with a global team across the US, Mexico, India, Australia, and the UK.
- Employment with a company recognized as a Best Place to Work.
- Equal opportunity consideration regardless of protected characteristics.
Tech Stack
Apache KafkaApache SparkAzureElasticsearchGitGradleJavaKubernetesMicrosoft SQL ServerSplunkSpring BootSQL
Categories
Solutions Engineering
About Blue Yonder
Blue Yonder builds cloud-based supply chain software for retailers, manufacturers, and logistics providers, covering demand forecasting and replenishment, price optimization, order management, and warehouse and transportation management. Headquartered in Scottsdale, Arizona, it delivers its enterprise SaaS platform on Microsoft Azure and supports large, global operations. The company traces its roots to JDA Software, which rebranded as Blue Yonder, and serves customers across retail, manufacturing, and logistics markets.