3 days ago
Hyderābād, IndiaSenior
Responsibilities
- Lead the design and delivery of AI-driven solutions using Generative AI and Agentic AI.
- Troubleshoot and resolve incidents across multiple components of critical business systems.
- Perform application monitoring, maintenance, and reliability improvements.
- Support incident management and service request fulfillment using ServiceNow ITSM.
- Document solutions, share knowledge, and contribute to application-support best practices.
- Communicate with stakeholders to understand needs and provide issue-resolution updates.
- Work independently as a subject-matter expert and contribute to team problem solving.
Requirements
- At least 7.5 years of overall professional experience.
- At least 3 years of experience with ServiceNow IT Service Management.
- Proficiency in ServiceNow ITSM.
- Strong understanding of Generative AI, Agentic AI, prompt engineering, and AI evaluation frameworks.
- Experience with incident management and service request fulfillment processes.
- Familiarity with the ITIL framework and service-management practices.
- Strong analytical, problem-solving, collaboration, and communication skills.
- 15 years of full-time education.
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About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.