5 months ago
Toronto, CanadaIntern
Responsibilities
- Design and build systems supporting real-time AI-powered customer interactions
- Develop features combining LLMs, data systems, and user-facing applications
- Collaborate with engineering, product, and ML teams to ship production-ready solutions
- Build evaluation, monitoring, and continuous-improvement systems for AI behavior
- Optimize systems for low latency, high throughput, and reliability at scale
- Own problems end-to-end from identifying gaps through shipping solutions
Requirements
- Experience with one or more of Python, Go, Java, JavaScript, or TypeScript
- Interest in user-facing products, backend systems, or real-time and data-intensive applications
- Familiarity with modern web development, APIs, or system design fundamentals
- Understanding of reliable and maintainable system development, including UI/UX quality, API design, or performance considerations
- Curiosity about LLMs, AI agents, or production AI systems; prior ML experience is not required
- Experience using AI-powered developer tools such as Cursor or Claude Code
- Strong proficiency in agentic coding workflows is a strong plus
- Strong problem-solving ability, initiative, and a bias toward action
Benefits
- Remote-friendly Toronto location with no in-office mandate and encouraged in-person collaboration
- CAD $30-50/hour compensation
- Lunch and dinner expenses covered up to $25 each while working in the office
- Stocked office with snacks and drinks
- Downtown location near Union Station with public transit access
- 4 days of PTO
- Exposure to AI systems operating in production
- Potential return co-op and full-time offers
Tech Stack
Categories
About Cresta
Cresta builds a generative AI platform for contact centers, combining AI agents, real-time agent assistance, conversation intelligence, and quality/coaching tools. It sells enterprise software to customer-support and sales organizations to automate and improve conversations across voice and digital channels. Founded in 2017 and headquartered in Sunnyvale, California, the privately held company counts brands such as Alaska Airlines, Cox Communications, Intuit, United Airlines, and Marriott among its customers.