2 days ago
San Francisco, CA, USA or New York, NY, USAMid Level / Senior
Responsibilities
- Own post-implementation relationships for approximately 15–30 mid-market accounts.
- Monitor product usage and engagement metrics to assess account health, identify risk, and surface expansion opportunities.
- Map organizational goals to high-impact automation use cases and quantify customer ROI.
- Design, build, and deploy workflows with customers through hands-on co-building and technical guidance.
- Lead QBRs, trainings, lunch-and-learns, workshops, and executive-facing presentations.
- Develop repeatable playbooks, best practices, plans, timelines, and enablement materials.
- Drive non-upsell renewals from proposal through negotiation and contracting.
- Partner with Account Executives, Product, and Engineering on upsell opportunities and customer feedback.
Requirements
- 2–5 years of experience in a customer-facing role such as Technical Account Management, Technical Customer Success, Implementation Consulting, or Sales Engineering.
- Excellent written and verbal communication skills with the ability to build trust across diverse stakeholders.
- Strong presentation, facilitation, prioritization, problem-solving, and project-planning skills.
- Experience quantifying ROI and building executive-level business cases.
- Comfort prompting modern AI models and applying them to real-world business contexts.
- Experience working with data and systems, including Excel, SQL, and APIs.
- Ability to ramp quickly across new industries, systems, and workflows.
- Preferred: experience with AI tools, ERP/WMS/TMS systems, consulting or project-based work, supply chain or finance/accounting, and startup environments.
- Must be based in San Francisco or New York City and able to commute to the office 3–4 days per week.
Benefits
- Premium health and wellness benefits and equity are included in the total package.
- The role is based in San Francisco or New York City with 3–4 days per week in the office.
Tech Stack
Categories
Solutions Engineering
About Parabola
Parabola builds an AI-driven workflow builder and agent platform for operations and finance teams to automate recurring, data-heavy processes across spreadsheets, emails, and PDFs. Delivered as a SaaS platform with expert implementation support, it lets non-engineers model, run, and audit tasks like reconciliations, invoice audits, and inventory checks. Founded in 2017 and headquartered in San Francisco, it is privately held and used by companies such as Flexport, On Running, and Brooklinen.