Engineer II, Systems Reliability Engineering
Levi Strauss & Co3 days ago
Mexico City, MexicoMid Level
Responsibilities
- Lead complex production investigations and coordinate incident resolution, root-cause analysis, and corrective actions across enterprise applications and integrations.
- Translate service-level objectives into monitoring, queue-age, capacity, and data-integrity checks.
- Maintain runbooks, dependency maps, and operational playbooks while leading knowledge transfer, release validation, and recovery exercises.
- Build and improve approved Agentic AI workflows for triage, investigation, and runbook assistance, including output evaluation and human-approval controls.
- Provide technical mentoring and peer review for Engineer I colleagues and coordinate technical work across India and LATAM.
- Collaborate with product, engineering, infrastructure, enterprise data, and business teams on recurring reliability improvements.
Requirements
- 5+ years of experience in IT production support, application operations, platform engineering, or Site Reliability Engineering, including technical leadership of enterprise services.
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field.
- Experience supporting PLM, MDM, enterprise data, integration platforms, or comparable business-critical applications.
- Strong understanding of APIs, middleware, queues, batch processing, file feeds, data controls, and upstream and downstream dependencies.
- Practical experience with ITSM, root-cause analysis, technical mentoring, automation, and approved AI tools.
- Ability to validate Agentic AI outputs and apply human oversight.
Benefits
- Full-time role based in Mexico, D.F., Mexico.
- Current LS&Co employees should apply through their Workday account.
Categories
Site Reliability
About Levi Strauss & Co
Levi Strauss & Co. designs, markets, and sells Levi’s denim and casual apparel, Dockers khakis, Signature/Denizen value lines, and Beyond Yoga activewear to consumers worldwide through company-owned stores, e-commerce, and wholesale retail partners. Founded in 1853 and headquartered in San Francisco, the company is publicly traded on the NYSE under the ticker LEVI. It is widely credited with inventing the blue jean in 1873.