5 hours ago
Remote, IndiaSenior
Responsibilities
- Lead, coach, and mentor Software Engineers delivering customer professional services projects.
- Gather systems requirements from end users, IT teams, and stakeholders for CSM and Service Portal solutions.
- Customize ServiceNow applications and configure application UI, workflows, work orders, transfer orders, inventory, and technician locations.
- Configure ServiceNow integrations with other applications using REST, SOAP, mid servers, and cloud-to-cloud connections.
- Support service maps, impact assessment rules, event management work, user acceptance testing, and technical stakeholder validation.
- Promote update sets and data across applicable ServiceNow environments and remediate related production incidents.
- Align with technical leads to maintain consistent shared patterns and proactively maintain operational documentation and SOPs.
- Create technical design documents and user documentation.
Requirements
- At least 4 years of experience supporting ServiceNow implementation, administration, configuration, and/or development across two or more capabilities, including CSM or Service Portal.
- Experience integrating ServiceNow with other systems using mid servers, cloud-to-cloud integrations, REST, SOAP, and bi-directional automated integrations.
- Experience with data extraction technologies such as JDBC and ODBC or with ETL integrations.
- Experience implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows.
- Deep understanding of the ServiceNow CMDB and related processes.
- Knowledge of ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes.
- Four-year undergraduate degree in Computer Science, Computer Engineering, or Information Systems, or demonstrated work experience.
- Willingness and ability to continue ServiceNow platform education and complete competency certifications and module accreditations.
- Preferred certifications include ITIL Foundation and ServiceNow CSA and CAD.
Benefits
- Official ServiceNow training and support toward multiple certifications.
- Guidance, defined success expectations, and opportunities to work on innovative enterprise projects.
- Inclusive, diverse, and equal-opportunity workplace with disability accommodations available.
- Global team environment.
Tech Stack
SOAP
Categories
About NewRocket
NewRocket provides ServiceNow consulting, managed services, and AI-enabled workflow solutions for enterprises. The privately held firm, founded in 2016 and headquartered in Vista, California, is an Anthropic Claude Partner and designs, builds, and scales ServiceNow and LLM-based automations, governance, and integrations. It earns revenue through professional services, implementation projects, and ongoing managed support across IT service management and customer operations.