QA Lead /SDET Lead
TTEC Digital3 months ago
Hyderābād, IndiaStaff+
Responsibilities
- Own quality strategy across one-week development cycles and growing product surface area.
- Build and maintain automation coverage, cross-service contract suites, and fast regression suites that gate weekly deployments.
- Design automation patterns and frameworks while remaining hands-on with complex technical challenges.
- Lead future QA hires and raise the technical effectiveness of QA engineers.
- Provide rapid failure detection, reporting, issue isolation, and root-cause debugging.
- Perform load, stress, soak, chaos, and failure-injection testing for high-throughput, low-latency services.
- Test event-driven systems, WebSocket flows, browser extensions, APIs, and AI/ML outputs.
- Integrate tests into trunk-based CI/CD and manage flaky tests as a first-class quality concern.
Requirements
- 8+ years of QA/SDET experience.
- Experience building a test-automation foundation from scratch for a fast-shipping product.
- Strong technical leadership and player-coach experience in quality engineering.
- Expertise with parallelized regression suites, smart test selection, and rapid quality feedback.
- Experience with load, stress, and soak testing of high-throughput, low-latency systems.
- Experience testing event-driven systems, WebSocket flows, and browser extensions, including ordering, race conditions, and real-time state.
- Experience with contract/API testing, synthetic data, and traffic generation for repeatable real-time testing.
- Experience wiring tests into trunk-based CI/CD and managing test flakiness.
- Strong debugging, root-cause analysis, and cross-functional collaboration skills.
- Understanding of LLMs, SLMs, RAG, knowledge graphs, agents, training, and evaluation; experience testing AI outputs is a strong plus.
- Comfort using AI tools and AI-assisted test generation.
Benefits
- Full-time employment.
- Fully remote work opportunity.
- Opportunity to lead quality engineering for an AI platform deployed to enterprise customers.
- Hands-on player-coach role with future team leadership responsibilities.
Categories
About TTEC Digital
TTEC Digital provides customer experience consulting and systems integration for enterprises, building and operating cloud contact centers, IVR, and omnichannel solutions across voice, chat, and digital. Its services span CX strategy, data and analytics, AI, automation, and managed services, with hands-on delivery on platforms like Amazon Connect. The company is headquartered in Austin, Texas and serves organizations across industries seeking to modernize customer interactions.