3 hours ago
London, United KingdomSenior
Responsibilities
- Build and maintain shared field systems including demo automation, agent and MCP skill packages, workflow plugins, and a discoverable reusable asset repository.
- Translate field signals into an instrumented build backlog with prioritized work and named metrics.
- Produce analytical insights explaining what happened, why it happened, and what changed, and own recurring readouts for Solutions Consulting and sales leadership.
- Reconcile regional measurements, identify overlooked patterns, and investigate process friction through conversations with Solutions Consultants, account executives, and regional leaders.
- Evaluate and deliver high-leverage bespoke technical builds when appropriate.
- Drive adoption through project communications, sprint showcases, and improved asset discoverability.
- Partner cross-functionally with Field Architecture, POC Program Delivery, Security & Privacy, Tech Partnerships, and RFP Management.
Requirements
- Experience in operations, go-to-market engineering, solutions engineering, or technical program management within B2B SaaS, with ownership of a system or program.
- Ability to build with scripting and light application development using Python, JavaScript/Node, APIs, and SDKs.
- Fluency with AI development tooling such as Claude, Cursor, agent frameworks, and MCP.
- Ability to work with Salesforce, Looker or similar BI tools, and Snowflake or a similar data warehouse to build and defend dashboards.
- Understanding of sales cycles, presales motions, and technical evaluations.
- Ability to define requirements independently, communicate with regional leadership and engineers, and work autonomously.
- Interest in marketing technology, AI tooling, and the evolution of technical evaluation toward POCs and agent-driven connectivity.
- A computer science degree is not required.
Benefits
- Competitive compensation that may include equity.
- Retirement and Employee Stock Purchase Plans.
- Flexible paid time off.
- Medical, dental, vision, life, disability, fertility, and equal paid parental leave benefits.
- Professional development through career pathing, learning platforms, and a yearly learning stipend.
- Hybrid ways of working and a curated in-office employee experience.
- Volunteer Week, donation matching, and Employee Resource Groups.
- Collaborative culture recognized as a Great Place to Work®.
Tech Stack
Categories
Solutions Engineering
About Braze
Braze builds a customer engagement platform used by marketing teams to orchestrate cross-channel messaging across mobile, email, web, and more. The company sells its software via SaaS subscriptions with analytics, segmentation, and journey orchestration. Founded in 2011 and headquartered in New York, Braze is a public company (NASDAQ: BRZE) with global offices.