3 days ago
Pune, IndiaStaff+
Responsibilities
- Lead end-to-end implementation and enhancement of ServiceNow ITOM solutions.
- Design scalable solutions across Discovery, Service Mapping, Event Management, Cloud Discovery, and CMDB.
- Provide technical leadership and mentoring to developers, administrators, and implementation teams.
- Collaborate with stakeholders, architects, infrastructure teams, and project managers on solution strategies.
- Establish ServiceNow development, configuration, integration, governance, and platform standards.
- Conduct technical design reviews, code reviews, and quality assurance activities.
- Drive CMDB health, data governance, and service mapping accuracy initiatives.
- Troubleshoot and resolve complex platform and integration issues.
- Support deployment planning, release management, and production support.
- Lead technical workshops, translate requirements into roadmaps, and manage technical risks, dependencies, and escalations.
Requirements
- Bachelor’s degree in Computer Engineering, Computer Science, or Information Technology, or a master’s degree in Software Engineering.
- Strong expertise in ServiceNow ITOM, including Discovery, Service Mapping, Event Management, CMDB, Cloud Discovery, MID Server Architecture, ITOM Visibility, and ITOM Health.
- Experience with ServiceNow platform architecture, JavaScript, Glide APIs, Flow Designer, IntegrationHub, Service Portal, scoped applications, Update Sets, and Application Repository.
- Experience integrating ServiceNow with REST APIs, SOAP APIs, web services, infrastructure monitoring tools, cloud platforms, and third-party event monitoring solutions.
- Knowledge of Windows and Linux administration, networking fundamentals, virtualization, cloud infrastructure, server and application architecture, and database concepts.
- Strong experience delivering enterprise-scale ServiceNow implementations and optimizing CMDB governance, Discovery, and Service Mapping.
- Ability to engage business, operational, and executive stakeholders and demonstrate strong problem-solving, communication, and stakeholder management skills.
- ServiceNow ITOM and platform administration/development certifications are highly desirable.
- Proficient English language skills.
Benefits
- Hands-on experience, mentorship, and world-class learning opportunities.
- Opportunity to lead AI-powered transformation and solve enterprise business challenges.
- Values-driven culture focused on integrity, inclusion, courage, curiosity, and innovation.
- Regular office-based position with flex-time scheduling in India.
Tech Stack
Categories
Solutions Engineering
About Genpact
Genpact is a global professional services and technology firm that runs and transforms mission-critical operations for large enterprises through consulting, managed services, and AI- and analytics-driven platforms. It serves industries such as banking, insurance, healthcare, and manufacturing/supply chain, modernizing finance, risk, customer service, and back-office processes. Headquartered in New York and listed on the NYSE (G), Genpact originated within GE before becoming an independent public company.