ServiceNow CMDB Lead Developer
CACI International1 day ago
Base Salary
$105k - $231k/yr
Responsibilities
- Lead ServiceNow development activities supporting enterprise CMDB and ITOM capabilities.
- Design, develop, configure, test, deploy, troubleshoot, and maintain ServiceNow CMDB and ITOM solutions.
- Provide technical leadership for ServiceNow Discovery, Service Mapping, MID Server, and integration capabilities.
- Develop and maintain integrations between ServiceNow and authoritative enterprise data sources using REST, SOAP, and other web technologies.
- Support Configuration Item identification, reconciliation, relationships, normalization, data quality, and lifecycle management.
- Troubleshoot complex Discovery, CMDB, integration, scripting, credential, MID Server, data source, and platform issues.
- Translate business requirements, technical requirements, and architectural designs into scalable technical solutions and development tasks.
- Provide technical direction, code reviews, mentoring, and development guidance to other ServiceNow developers.
- Develop and maintain Business Rules, Script Includes, UI Actions, Scheduled Jobs, APIs, workflows, notifications, and other ServiceNow platform components.
- Build custom dashboards based on application data models and external data sources.
- Support technical documentation, user manuals, technical reports, and contract deliverables.
- Ensure development aligns with ServiceNow best practices, enterprise architecture, cybersecurity requirements, and CMDB governance.
Requirements
- 15+ years of relevant experience; a bachelor’s degree in an applicable field may be substituted for 5 years of experience.
- US citizenship and the ability to obtain and maintain a Secret Department of Defense security clearance.
- Advanced hands-on ServiceNow development experience with demonstrated ServiceNow CMDB and ITOM Discovery expertise.
- Experience implementing and supporting ServiceNow Discovery in large enterprise environments, including Service Mapping and MID Server configuration, troubleshooting, and administration.
- Experience with ServiceNow Identification and Reconciliation Engine processes, CMDB concepts, Configuration Item relationships, data quality, identification, reconciliation, and lifecycle management.
- Experience developing and troubleshooting ServiceNow integrations and working with Business Rules, Script Includes, UI Actions, Scheduled Jobs, client-side and server-side JavaScript, and ServiceNow APIs.
- Experience with REST, SOAP, XML, HTML, AJAX, and other web-based integration technologies.
- Strong understanding of ITSM, ITOM, and ITIL concepts, plus experience resolving complex technical and data issues.
- Experience working within the software development lifecycle and Agile development environments.
- Ability to provide technical leadership to developers and collaborate with technical teams, business analysts, senior leadership, government stakeholders, and end users.
- Strong troubleshooting, analytical, communication, presentation, writing, and technical documentation skills.
- Preferred certification as a Certified ServiceNow Administrator, Certified ServiceNow Application Developer, or Certified Implementation Specialist in Discovery, Service Mapping, ITSM, or another applicable ServiceNow product area.
Benefits
- Flexible time off and access to learning and development resources.
- Healthcare, wellness, financial, retirement, family support, continuing education, and other time-off benefits.
- Full-time regular employment with up to 10% travel within the continental United States.
- The proposed base salary range is $105,100-$231,100, varying by location, contract labor category, experience, skills, education, and certifications.
Tech Stack
Categories
About CACI International
CACI International is a public government contractor that delivers enterprise IT, cybersecurity, electronic warfare, space, and intelligence solutions to U.S. defense, intelligence, and federal civilian customers. It provides systems engineering, software and data services, and mission support across C4ISR and business systems, primarily through long-term government contracts. Founded in 1962 and headquartered in Reston, Virginia, CACI trades on the NYSE under the ticker CACI.