4 days ago
Lima, PeruMid Level / Senior
Responsibilities
- Guide customers through the full onboarding and integration lifecycle.
- Design and write sample code, scripts, and reference implementations.
- Debug customer-reported issues and own the resolution process.
- Lead technical discovery sessions to create actionable deployment plans.
- Monitor account health and adoption metrics to identify gaps.
- Collaborate with Sales and Account Management on renewal strategies.
Requirements
- 3+ years of experience in Customer Success Engineering, Solutions Engineering, or Technical Account Management.
- Strong software engineering fundamentals with the ability to read and write production code.
- Fluent written and spoken business English is mandatory.
- Proven ownership mindset to transform vague technical issues into actionable reports.
- Exceptional communication skills for translating complex concepts.
- Comfort operating independently in ambiguous, fast-moving, remote-first environments.
Benefits
- 100% Remote work environment.
- Holidays off.
- Paid Time Off.
- Health insurance assistance.
- Competitive USD compensation.
- Growth opportunities.