Site Reliability Engineer
Impact.com2 months ago
Cape Town, South AfricaMid Level
H1B Sponsor
Responsibilities
- Own the SLO/SLI practice for services on GCP, including objectives, indicators, error budgets, and baselines
- Build security and compliance into reliability practices through audit trails, forensic-replay history where applicable, secrets hygiene, least-privilege access, and audited break-glass procedures
- Manage vulnerability and patch remediation across JVM and Spring dependencies and container images
- Establish and run a consistent blameless root-cause analysis practice
- Build observability patterns covering monitoring, dashboards, tracing, alerting, system health, and business processes without exposing PII
- Track latency, JVM heap and garbage collection, thread pools, CPU and memory, cloud costs, error rates, and uptime
- Harden batch jobs and support migration toward durable workflow orchestration
- Monitor databases and improve slow queries, indexing, lock contention, connection pools, and Liquibase migration safety
- Analyze client-generated workloads, contract-tier consumption, and anomalous traffic patterns
- Define actionable alert and runbook standards for squads and on-call engineers
- Troubleshoot JVM/application, Spring, database, messaging, integration, cloud, network, and workload issues
- Improve Jenkins/GitHub Actions CI/CD and ArgoCD/Helm GitOps deployments with health checks, probes, progressive rollouts, and rollbacks
- Support capacity planning, customer/workload cost attribution, and efficiency improvements with Cloud Operations and FinOps
- Improve tests, observability, operability, and reliability guardrails whenever services are changed
Requirements
- 3+ years of experience in SRE, software engineering, or systems/operations roles supporting production services
- Solid understanding of systems and application design, reliability, failure modes, and performance
- Ability to read, debug, and modify Java and Spring code, with interest in deepening JVM expertise
- Experience operating services on a major cloud, ideally GCP/GKE, with exposure to Kubernetes and containers
- Proficiency with metrics, logging, tracing/APM, and alerting
- Experience monitoring relational databases and tuning SQL, preferably MySQL, including indexing and query optimization
- Proficiency in shell scripting and operational automation
- Practical understanding of production security, secrets management, least-privilege access, and safe handling of sensitive telemetry
- Familiarity with defining or operating against SLOs and SLIs, or strong aptitude to build that practice
- Collaborative working style with the ability to influence and enable other engineers
- Ability to prioritize, work independently, and develop simple, efficient, reliable solutions
- B.S. in Computer Science or a related field, or equivalent practical experience
- Preferred experience with Spring/Spring Boot and JVM application servers
- Preferred experience with Quartz, Temporal, or similar batch/workflow orchestration tools
- Preferred familiarity with Pub/Sub or Kafka and REST/Feign or gRPC integrations
- Preferred experience with Prometheus/PromQL, Grafana, and log analytics
- Preferred familiarity with AI-assisted engineering workflows
- Preferred familiarity with Vault, GCP Secret Manager, SOPS, SonarQube, Jenkins, ArgoCD, and Helm
Benefits
- Responsible PTO policy and flexible working environment
- Up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage
- Monthly gym reimbursement
- Restricted Stock Units with a 3-year vesting schedule, pending Board approval
- Free Coursera subscription and PXA courses
- 26 weeks of fully paid parental leave for primary caregivers and 13 weeks for secondary caregivers
- Technology stipend for a home office and monthly internet allowance
Tech Stack
Apache KafkaArgo CDDockerElasticsearchGitHub ActionsGoogle Cloud PlatformGrafanagRPCHelmJavaJenkinsKubernetesMySQLNode.jsPrometheusSingleStoreSonarQubeSpring Boot
Categories
DevOpsSite Reliability
About Impact.com
impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal and Fanatics, visit www.impact.com.