Lead Technical Success Manager
Black Duck Software, Inc.2 days ago
Tokyo, JapanStaff+
Responsibilities
- Drive adoption across customer development teams, repositories, and use cases after onboarding.
- Configure and tune scan policies, rules, scan and server performance, SSO, reports, and dashboards.
- Guide vulnerability remediation and prioritization using CVE, CWE, and OWASP context.
- Support SBOM generation and review using CycloneDX and SPDX, along with open-source risk questions.
- Troubleshoot technical issues and coordinate with Support and Engineering through resolution.
- Enable customers on scanning, UI and CLI usage, diagnosis, and best practices while developing internal champions.
- Create and maintain success plans with measurable adoption and technical outcomes.
- Build relationships with AppSec, engineering, and executive stakeholders and participate in Executive Business Reviews.
- Monitor customer adoption and health, identify risks, and support renewal and save plans with account teams.
- Identify expansion opportunities and provide Sales with validated technical cases; the role does not carry a quota.
- Represent customer feedback internally and provide product and engineering improvement input.
Requirements
- At least 5 years of experience in a customer-facing technical role such as TAM, Sales Engineer, Solutions Architect, or Implementation Consultant.
- Hands-on experience running, tuning, and triaging SAST, SCA, and DAST scans.
- Strong knowledge of application security, vulnerabilities, and open-source licensing.
- Hands-on experience with CI/CD and DevOps tools including GitHub, GitLab, Azure DevOps, and Jenkins.
- Software development experience in C/C++, Java, C#, or a similar language, plus scripting and API skills.
- Demonstrated success driving adoption and proving value across enterprise accounts while supporting renewals.
- Practical fluency using AI tools for technical analysis, troubleshooting, and customer communication.
- Ability to travel up to 25%.
- Bachelor’s degree in computer science, engineering, or a related STEM field, or equivalent practical experience.
- Preferred experience includes AppSec or DevSecOps customer-facing roles, security certifications such as CSSLP, CISSP, or CEH, enterprise web development, microservices, containers, and regulated environments using standards such as PCI DSS, ISO 26262, MISRA, AUTOSAR, or DISA STIG.
Benefits
- Pay range is ¥11,325,800—¥14,157,200 JPY.
- Travel may be required up to 25%.
About Black Duck Software, Inc.
Black Duck Software builds application security tools and services for engineering and security teams, including SAST, SCA, and DAST to find vulnerabilities and licensing/compliance risks in proprietary and open-source code. It offers enterprise software plus on-demand audits and M&A due diligence, delivered in the cloud or on premises. The company is privately held and headquartered in Burlington, Massachusetts.