1 day ago
Remote, United StatesStaff+
Responsibilities
- Lead the design and evolution of IT Operations platforms spanning observability, event management, and service management.
- Define enterprise-wide adoption patterns for Dynatrace, ServiceNow, and Stonebranch.
- Integrate operational tooling to provide end-to-end visibility, correlation, and actionable service insights.
- Embed observability and operational requirements into platform and application design.
- Serve as the senior technical authority for operational platforms and lead complex investigations and systemic improvements.
- Design intelligent alerting and event-management strategies to reduce noise and improve signal quality.
- Evolve incident, problem, and change practices through ServiceNow workflows, integrations, and automation.
- Develop self-healing capabilities to reduce manual intervention and support proactive and predictive operations.
- Collaborate with engineering, SRE, and operations teams on reliability targets, service health metrics, and operational standards.
- Mentor engineers and operations teams in observability, reliability engineering, and operational excellence.
Requirements
- Bachelor’s degree in Computer Science or a related field, or an equivalent combination of education and experience.
- 10+ years of IT experience, including 5+ years in operations or platform engineering.
- Hands-on expertise in monitoring, application development, and performance tuning.
- 10+ years of experience mentoring and coaching technical teams, including conflict resolution and collaboration.
- 10+ years of experience presenting complex technical concepts to diverse audiences verbally and in writing.
- 10+ years of experience in road mapping, blueprinting, and risk assessment using emerging technologies.
- Technical certifications such as application development, Network/Cisco, Linux, or Windows certifications are preferred.
Benefits
- Remote work is available to candidates residing in New Jersey, Delaware, or Pennsylvania, with onsite work in West Chester, Pennsylvania as needed; relocation is not provided.
- Benefits include paid time off, an employee assistance program, parental leave, paid volunteer hours, company discounts, healthcare benefits starting on day one, a 401(k), and tuition reimbursement.
- QVC Group provides an inclusive, barrier-free employment process and reasonable accommodations.
About QVC
QVC sells home, fashion, beauty, and electronics directly to consumers through live video shopping on TV, streaming apps, social platforms, and QVC.com. It combines round-the-clock broadcasts with ecommerce and mobile apps, monetizing through product sales and proprietary lines. Founded in 1986 and headquartered in West Chester, Pennsylvania, QVC also operates international networks that reach millions of households.