1 month ago
Remote, Poland or Warsaw, PolandSenior
Responsibilities
- Administer and integrate business-critical SaaS platforms across CRM, customer support, billing, collaboration, engineering, finance, HR, and internal operations.
- Write automation scripts and build internal CLI tools, services, bots, ChatOps integrations, dashboards, and event-driven workflows.
- Design and maintain API-driven integrations, data synchronization, entitlement provisioning, and automation across Salesforce, HubSpot, billing, support, product, and CRM systems.
- Build automated onboarding, offboarding, identity provisioning, access management, and self-service IT workflows.
- Introduce AI-assisted and AI-driven workflows such as internal support assistants, LLM-based knowledge retrieval, ticket triage, copilots, and operational data analysis.
- Operate GCP and AWS cloud environments and support internal IT services for a global remote workforce.
- Implement endpoint security, password management, access audits, Zero Trust controls, and security and compliance processes.
- Provide advanced IT support using root-cause analysis and a person-first service approach.
Requirements
- 8+ years of experience in IT Engineering, Systems Engineering, Business Systems Engineering, or Platform Engineering, including 3+ years in a senior role owning internal business systems and automation at a SaaS or technology company.
- Strong scripting and programming ability in Python, Go, Bash, and Node.js.
- Experience operating GCP and AWS environments, including VPCs, IAM roles, EC2, and S3.
- Strong experience with REST and GraphQL APIs, OAuth authentication, webhook-based event systems, SaaS SDKs, and integration frameworks.
- Deep working knowledge of macOS and Linux.
- Experience implementing SSO, SAML, SCIM provisioning, identity lifecycle automation, and Zero Trust access models.
- Experience supporting or passing ISO 27001, SOC 2, or GDPR security and compliance audits.
- Experience in remote-first or globally distributed environments is preferred.
- Experience with AI-driven automation, LLM APIs, semantic search, knowledge retrieval, AI copilots, or AI-based support triage is preferred.
- Familiarity with Docker and Kubernetes is preferred.
- Experience applying SLIs and SLOs to internal IT services is preferred.
Benefits
- Fully remote work with flexibility to work from anywhere productive.
- Opportunity to automate internal processes in an innovation-focused culture.
- Exposure to a modern, fast, open-source-centric technology stack.
Tech Stack
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