Senior Systems Support Engineer
ThoughtWorks4 hours ago
Responsibilities
- Manage incident processes, application monitoring metrics, reporting, and corrective actions.
- Debug complex application systems and troubleshoot business-impacting issues.
- Improve system operational efficiency, stability, and availability using established standards and best practices.
- Support and deliver software through continuous delivery practices.
- Use logging, alerting, and monitoring to identify incident root causes.
- Deploy and run software using DevOps tools and practices.
- Deliver high-quality bug fixes and enhancements to existing codebases.
- Mentor less experienced peers and junior-level consultants.
- Apply current technology practices to solve client problems.
- Advocate for cloud resource optimization, monitoring, alerting, and security best practices.
Requirements
- Experience with Java or .NET, cloud platforms such as AWS, Azure, or GCP, and scripting languages such as Python or PowerShell.
- Understanding of monolithic, N-tier, layered, microservices, and serverless architectures.
- Strong debugging and triage skills for effective code troubleshooting.
- Experience with relational databases such as MS SQL, MySQL, or PostgreSQL, as well as relational or non-relational databases.
- Experience with Docker and CI/CD tools such as Jenkins and Azure Pipelines.
- Understanding of application monitoring tools such as Datadog, Prometheus, or Grafana, including metrics, reporting, and corrective actions.
- Ability to produce high-quality, well-tested bug fixes and enhancements.
- Comfort with Scrum and/or Kanban methods.
- Strong communication, technical advocacy, mentoring, and leadership skills.
- External technology community presence through speaking, open-source contributions, blogs, or similar activities.
- Willingness to participate in a rotation- and need-based 24x7 available team.
Benefits
- Career development supported through interactive tools, development programs, and mentoring teammates.
- Hybrid work arrangement.
- Participation in a rotation- and need-based 24x7 available team.
Tech Stack
AWSAzureDatadogDockerGoogle Cloud PlatformGrafanaJavaJenkinsMicrosoft SQL ServerMySQL.NETPostgreSQLPowerShellPrometheusPython
Categories
About ThoughtWorks
We are a global technology consultancy that delivers extraordinary impact by blending design, engineering and AI expertise. For 30 years, our commitment to design-led thinking, engineering excellence and innovation means we prioritize people, build teams with strong technical foundations and embed AI into every step of the process – not just as a tool but as a mindset. It’s this approach that sets us apart, sparks bold ideas and empowers us to drive real, lasting innovation. We’re not preparing for the future – we’re defining it.