Sr Technical Support Engineer (Refinery Scheduling & Planning/LP Modeling Exp)
Aspen Technology, Inc.3 days ago
Houston, TX, USASenior
Responsibilities
- Troubleshoot and resolve complex technical and engineering problems reported by customers while tracking work in a CRM system.
- Escalate customer issues and drive cross-functional resolution within AspenTech.
- Deliver intermediate and advanced customer training based on engineering principles and industrial processes.
- Develop and maintain customer-focused training materials for software releases and new industry applications.
- Conduct pre-sales consultations to identify business problems and explain how AspenTech solutions address them.
- Analyze client and prospect needs, support growth in product usage, and develop strong customer relationships.
- Collaborate with AspenTech functions to maintain and develop business opportunities.
- Serve as a subject matter expert in pre-release software testing to improve product quality.
- Coach team members to strengthen their technical skills and contribution.
- Conduct account health checks, provide onsite support and consultancy, deploy solutions in customer environments, complete departmental improvement projects, and author technical white papers.
Requirements
- Bachelor's or master's degree in engineering or a related discipline.
- Minimum of 5+ years of relevant experience preferred; university experience may count.
- Strong understanding of chemical engineering principles.
- Knowledge of chemical and manufacturing business processes in refining, chemical, pharmaceutical, or process industries.
- Experience with AspenTech supply chain software such as Aspen PIMS, Aspen Petroleum Scheduler, Plant Scheduler, Multi Blend Optimization, Unified PIMS/Scheduling, or similar tools from another vendor is a plus.
- Ability to present complex information clearly and concisely through strong written and verbal communication.
- Ability to identify and drive customer value and growth opportunities with a customer-first mindset.
- Ability to manage multiple responsibilities and competing priorities.
- Ability and willingness to travel, usually less than 25% and occasionally internationally.
Benefits
- Career development programs, community service projects, and social events are available.
- Travel is usually less than 25% and may occasionally be international.
- The role includes opportunities to coach colleagues and contribute to published technical white papers.
Categories
Solutions Engineering
About Aspen Technology, Inc.
Aspen Technology builds industrial software for asset-intensive sectors, including process simulation (Aspen HYSYS/Aspen Plus), advanced process control, asset performance management, supply chain planning, and electric grid management. It sells enterprise licenses and subscriptions with professional services to energy, chemical, power, and other manufacturers worldwide. Founded in 1981 and headquartered in Bedford, Massachusetts, AspenTech is part of Emerson.