EverHealth - Lead Forward Deployed Engineer (Remote, US)
EverCommerce3 days ago
Remote, United StatesStaff+
Base Salary
$170k - $200k/yr
Responsibilities
- Embed with RCM professional services and operations teams to identify workflows, pain points, and automation opportunities.
- Lead stakeholder discovery and translate ambiguous business problems into requirements, delivery plans, and measurable success criteria.
- Design, build, deploy, and tune AI agents for A/R follow-up, denial management, and claim rejections.
- Build integrations across APIs, payer and clearinghouse portals, browser automation, and voice-agent channels.
- Implement least-privilege access, managed credentials, audit trails, human approval workflows, and applicable portal and call-disclosure controls.
- Establish agent evaluation and observability so stakeholders can assess quality and outcomes.
- Lead shadowing, pilots, SOP updates, user training, and ongoing operational reviews.
- Partner with product and engineering teams to harden successful solutions into the core platform and inform roadmaps.
- Advise technical and business leaders, mentor engineers, and establish reusable forward-deployed engineering practices.
- Build secure and reliable solutions that keep PHI within AWS and meet HIPAA, SOC 2, and HITRUST requirements.
Requirements
- 8+ years of professional software engineering experience, including significant stakeholder- or customer-facing work, or equivalent experience partnering directly with business teams.
- Hands-on experience building and shipping AI agents or LLM-powered automation for real business problems.
- Strong production engineering and integration skills in Python, JavaScript/TypeScript, or equivalent languages.
- Strong SQL skills and experience with APIs, data models, and multi-system integrations.
- Experience working with professional services, BPO, or operations teams to roll out tools or workflows.
- Ability to lead discovery, manage stakeholder expectations, and turn ambiguous or changing requirements into working software.
- Strong communication and interpersonal skills with technical and non-technical audiences.
- Daily hands-on use of AI coding and agent tools such as Claude Code, Cursor, or Copilot.
- Experience with AWS Bedrock AgentCore or comparable agent runtimes and orchestration frameworks is preferred.
- Experience with agent evaluation, human-in-the-loop workflows, voice agents, browser-use or computer-use agents is preferred.
- Healthcare or RCM experience, including claims, EDI 837/835, eligibility, denial, A/R workflows, or HIPAA, is preferred.
Benefits
- Remote work anywhere in the United States, with Chicago-area employees working hybrid 1–2 days per week.
- Day 1 health and wellness benefits, including an annual wellness stipend.
- 401(k) with up to a 4% match and immediate vesting.
- Flexible and generous FTO time off.
- Employee Stock Purchase Program.
- Continued professional development investment.
- Travel may be required to the Denver headquarters or other North American offices, with optional periodic travel to RCM operations sites.
Tech Stack
Categories
Forward Deployed
About EverCommerce
EverCommerce provides vertically tailored SaaS and embedded payments for service-based SMBs in home and field services, health, and fitness/wellness. Its products span end-to-end business management, scheduling, marketing technology, customer engagement, and integrated payment acceptance across the EverPro, EverHealth, and EverWell brands. Headquartered in Denver and founded in 2016, it is a public company (Nasdaq: EVCM) serving more than 745,000 businesses worldwide.