Software Product Support Engineer
Applied Materials6 days ago
Mumbai, IndiaSenior / Staff+
Responsibilities
- Act as a Tier 3 expert for complex software and platform issues and drive end-to-end resolution.
- Troubleshoot backend system flows across software, infrastructure, and system layers.
- Analyze and reproduce issues, perform root cause analysis, and develop preventive solutions.
- Support and operate containerized applications in Linux and Kubernetes environments.
- Collaborate with R&D, hardware, and DevOps teams on debugging, feature readiness, and system improvements.
- Contribute to CI/CD processes, monitoring, and production reliability.
- Support new product introduction, including readiness validation and training.
- Develop tools, documentation, and best practices to improve support efficiency and reduce escalations.
Requirements
- 8–14 years of experience in software support, backend systems, or DevOps.
- Strong troubleshooting skills in complex, multidisciplinary systems.
- Practical troubleshooting experience using agentic AI systems.
- Strong experience working with and troubleshooting Linux environments.
- Practical experience with cloud-native production environments, including Docker and Kubernetes.
- Familiarity with CI/CD, monitoring, and DevOps practices.
- Knowledge of Kubernetes operations, Prometheus, Grafana, ELK, Helm, or Terraform is advantageous.
- Understanding of scripting with Python, PowerShell, or Bash is advantageous.
- Background in software development, testing, or system integration is advantageous.
- Experience supporting global, production-critical environments is advantageous.
- Excellent communication and teamwork skills; fluent English.
Benefits
- Supportive work culture with learning, development, and career-growth opportunities.
- Health and wellbeing programs and support.
- Full-time, regular employment based in India, with locations listed as Mumbai and Bangalore.
- Up to 25% travel, global collaboration, and relocation eligibility.
About Applied Materials
Applied Materials builds semiconductor and display manufacturing equipment and related materials engineering technologies used by chip and flat-panel makers. It sells capital tools, process technology, and lifecycle services and software to support high-volume wafer fabrication and display production worldwide. Founded in 1967 and headquartered in Santa Clara, California, the company is publicly traded on NASDAQ under the ticker AMAT.