11 hours ago
Kolkāta, India +2 moreSenior
Responsibilities
- Develop and customize ServiceNow solutions for governance, risk, and compliance workflows.
- Configure business rules, client scripts, UI policies, script includes, integrations, reporting, and related platform features.
- Gather user and process requirements and translate them into workflow enhancements and technical designs.
- Perform quality reviews and user acceptance testing to validate functionality, data accuracy, and process alignment.
- Troubleshoot ServiceNow issues, analyze root causes, and implement corrective changes.
- Support sprint planning, backlog refinement, release coordination, and other agile delivery activities.
- Interpret stakeholder feedback and adapt solution designs to evolving security and compliance needs.
- Mentor junior team members through code reviews, technical guidance, and knowledge sharing.
- Use JavaScript, HTML, CSS, and web services to extend platform capabilities.
- Communicate with clients about progress, priorities, and implementation challenges.
Requirements
- Bachelor’s degree required.
- At least 3 years of experience required.
- Oral and written proficiency in English required.
- Preferred fields of study include Business Studies, Computer and Information Science, Information CyberSecurity, Information Technology, and Management Information Systems.
- Preferred cybersecurity governance and operations certifications include CISSP, CISM, or equivalent credentials.
- ServiceNow development experience across GRC workflows and configurations is preferred.
- Experience applying JavaScript, HTML, CSS, and web services in platform development is preferred.
- Experience using Agile methods for complex client support deliverables is preferred.
- Ability to interpret data, feedback, and business context to guide enhancements is preferred.
Tech Stack
Categories
About PwC
PwC is a global network of professional services firms providing assurance, tax, and advisory work for businesses and public-sector clients. It sells project-based and managed consulting, audit, and deals services, and implements and integrates business applications. Formed in 1998 by the merger of Price Waterhouse and Coopers & Lybrand, it is headquartered in London and is one of the Big Four accounting firms.