Technical Support Engineer IV
Brain Corp11 days ago
San Diego, CA, USAMid Level / Senior
Responsibilities
- Support the hardware and software aspects of Brain Corp’s fleet of robots.
- Proactively monitor the deployed fleet of robots remotely to identify and solve issues.
- Conduct independent technical troubleshooting on customer-reported issues.
- Develop expertise in Brain Corp’s robotic systems to effectively troubleshoot issues.
- Act as a Subject Matter Expert for customers and OEMs.
- Lead customer meetings and discussions.
- Coordinate meetings with service providers and OEMs to address issues.
- Take ownership of the resolution process for reported issues.
- Lead the quality resolution process from symptom identification to root cause analysis.
- Provide training and support to junior staff and customers.
Requirements
- Bachelor’s degree in computer science or a STEM-related field.
- 6+ years of experience in a technical field or customer service role.
- Experience in leading projects that positively impact the company and customers.
- Excellent communication skills to articulate technical issues effectively.
- Knowledge of basic Linux commands.
- Expertise in creating data dashboards using tools like Tableau, Grafana, or PowerBI.
- Proven experience in a customer-facing role, preferably in a senior position.
- Strong analytical skills and a proactive, solution-oriented mindset.