Automation Engineer
CDK Global4 days ago
Hyderābād, IndiaMid Level / Senior
Responsibilities
- Build and maintain copilots in Microsoft Copilot Studio, including topics, generative answers, and actions.
- Design conversation flows, prompts, fallbacks, and escalation paths aligned with responsible AI practices.
- Configure and validate knowledge sources such as SharePoint, Dataverse, and websites while ensuring appropriate permissions.
- Integrate copilots with Power Automate flows and approved connectors in accordance with governance and DLP policies.
- Publish copilots to approved channels such as Microsoft Teams and support UAT and production releases.
- Perform functional, regression, troubleshooting, and basic security validation of copilots end to end.
- Monitor analytics and feedback and tune topics, prompts, and knowledge sources for quality and containment.
- Document solution designs, integrations, support runbooks, and complete required compliance activities.
- Collaborate with business stakeholders, platform administrators, and security partners.
Requirements
- Bachelor’s degree or equivalent practical experience.
- 2–4 years of experience building chatbots, copilots, and/or Power Platform solutions.
- Knowledge of Microsoft Copilot Studio fundamentals, including topics, generative answers, actions, testing, and publishing.
- Basic conversation design and prompt-writing skills, including the ability to design user journeys and fallbacks.
- Knowledge of Power Automate cloud flows, triggers, actions, approvals, and invoking flows from copilots.
- Working knowledge of connectors, authentication basics, connection references, environment variables, and solution components.
- Experience configuring knowledge sources such as SharePoint and Dataverse, with awareness of permission and security-trimming concepts.
- Troubleshooting skills and ability to interpret basic analytics.
- Understanding of governance concepts such as DLP and enterprise policies.
- Strong documentation and stakeholder collaboration skills.
- Preferred: Microsoft Power Platform certifications such as PL-900 or a Copilot Studio credential.
- Preferred: experience deploying copilots in Microsoft Teams and integrating with Microsoft 365 workloads.
- Preferred: familiarity with AI Builder and/or Azure AI services.
- Preferred: experience in an enterprise or regulated environment.
Categories
About CDK Global
CDK Global builds software for automotive and other vehicle dealerships, including dealer management systems, CRM, service and parts, and digital retailing and advertising tools. It sells subscriptions and integrations used by dealers to run sales, F&I, and fixed operations across North America and internationally. The company was spun off from ADP in 2014 and is headquartered in Hoffman Estates, Illinois; it was acquired by Brookfield Business Partners in 2022 and taken private.