1 day ago
Mumbai, India
Mid Level / Senior
Responsibilities
- Design, script, and build industry-specific demos showcasing customer journeys.
- Maintain a reusable, scalable demo asset library for rapid customization.
- Continuously enhance demo environments with new features and integrations.
- Partner with Solution Consultants to translate customer challenges into demo narratives.
- Conduct light discovery to align demonstrations with customer personas and KPIs.
- Build demo scenarios involving various CX technologies and maintain integrations.
- Work with sales teams to prepare demo strategies for deals.
- Provide packaged demos, walkthroughs, and reusable vertical content.
- Act as a subject matter expert on demo best practices and customer use cases.
- Lead the conversion of presales documentation into training modules.
- Use AI tools to create on-demand enablement content and interactive demos.
- Translate product updates into partner-ready value propositions.
Requirements
- Demonstrated experience in technical pre-sales or solution consulting.
- Background in contact center solutions or cloud CX platforms preferred.
- Strong understanding of CCaaS technologies and cloud architectures.
- Ability to configure integrations and troubleshoot environment issues.
- Outstanding presentation skills for diverse audiences.
- Strong narrative design skills for crafting compelling demo stories.
- Ability to quickly understand customer business models and tailor demos.
Benefits
- Opportunity to work in a fast-paced, collaborative, and creative environment.
- Endless internal career opportunities across multiple roles and locations.
- Join a market-disrupting global company recognized as a leader in its domain.
Categories
AI & MLBackendFrontendMobile