3 days ago
Bengaluru, IndiaMid Level / Senior
Responsibilities
- Own the deployment and operation of critical collaboration services across cloud and hybrid environments.
- Develop and optimize CI/CD pipelines, automation, monitoring, incident-response tooling, and AI-assisted SRE workflows.
- Lead production incident response, root cause analysis, post-incident improvement, capacity planning, scaling, and resource optimization.
- Develop Python backend services, REST APIs, background jobs, and MCP tools with defined schemas, validation, structured results, and useful errors.
- Build integrations for deployments, DNS, VIPs, certificates, storage, Kubernetes, and configuration management.
- Ensure infrastructure-changing automation follows permissions, approval, job-tracking, and audit requirements.
- Improve tests, logs, metrics, documentation, and runbooks while participating in design discussions, code reviews, and cross-functional delivery.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.
- At least five years of experience in Site Reliability Engineering, cloud operations, software development, or systems engineering.
- Hands-on experience operating production services with Docker and Kubernetes in cloud or hybrid environments.
- Proficiency in Python and additional programming or scripting languages such as Go and Bash.
- Experience with monitoring, observability, incident response, on-call participation, and post-incident reviews.
- Working knowledge of Linux systems, networking, distributed systems, relational databases, Argo, Jenkins, Git-based workflows, and infrastructure automation.
- Ability to define software interfaces, validate inputs, communicate failures, troubleshoot complex systems, and collaborate with engineering and operations teams.
- Preferred qualifications include experience with globally distributed SaaS platforms, hybrid and multi-region deployments, AI-assisted SRE tooling, MCP servers or tools, AI assistant integrations, TCP/IP, DNS, HTTP/TLS, load balancing, and network-service automation.
Benefits
- The position supports a three-shift work model.
- The role offers the scale and impact of Cisco’s global technology organization and work on Webex services used worldwide.
About Cisco
Cisco designs and sells networking, security, and collaboration platforms for enterprises, service providers, and governments, spanning routers and switches, Wi‑Fi, firewalls, zero‑trust, observability, and cloud-managed IT (Meraki) plus Webex. Its business model mixes hardware, software subscriptions, and support/consulting services. Founded in 1984 and headquartered in San Jose, California, Cisco is a public company traded on Nasdaq and serves customers across data centers, campuses, and service provider networks.