Senior Advisory AI Foundry Architect
ServiceNow17 hours ago
Melbourne, AustraliaSenior
Responsibilities
- Lead intake qualification and scoping workshops for AI proof-of-concept engagements.
- Design and execute end-to-end AI POCs on ServiceNow, typically delivering working solutions within a short sprint.
- Lead AI engineers by setting engagement scope and technical direction.
- Conduct customer discovery, position AI products, and communicate POC outcomes to executive stakeholders during sales cycles.
- Partner with Sales and delivery teams on opportunity qualification, technical validation, and post-POC implementation handoff.
- Configure Now Assist and AI agents, integrate enterprise data sources, and define POC evaluation criteria.
- Build reusable prompt libraries, agent templates, reference POCs, and integration patterns.
- Travel as required.
Requirements
- 8+ years of presales technical delivery experience on enterprise SaaS platforms, with a record of shipping outcome-based solutions under compressed timelines.
- Ability to define technical direction and make sound scoping decisions for ambiguous business problems.
- Experience running consultative customer workshops and documenting scope and success criteria.
- Ability to identify appropriate enterprise AI use cases and articulate business outcomes.
- Experience with enterprise AI, including agentic systems, LLM integration, AI governance, or AI-driven process automation.
- Preferred experience in a forward-deployed or embedded customer model.
- Preferred hands-on ServiceNow expertise, including low-code/pro-code configuration, workflow automation, integrations, Now Assist, and AI Agent capabilities.
- Preferred experience delivering AI in regulated or security-constrained environments, including data residency and sovereign or private deployment.
- Preferred record of building and scaling reusable assets or frameworks across delivery teams.
Benefits
- Regular employee position based in Sydney or Melbourne, APAC.
- Flexible work persona within ServiceNow’s distributed work model.
- Travel as required.
Categories
Forward Deployed
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.