Principal Software Engineer - Platform Engineering Workflow Automation
ServiceNow1 day ago
Base Salary
$221k - $387k/yr
Responsibilities
- Lead architecture and technical direction for workflow and automation platform problem areas across the engineering portfolio.
- Build prototypes and reference implementations to validate architectural ideas using experiments and real data.
- Evolve workflow capabilities toward AI-native patterns, including agentic execution, context and data use, autonomous flows, and human-in-the-loop review.
- Diagnose and resolve architecture, data, user experience, and cost-model issues affecting agentic features.
- Document effective patterns and tradeoffs for reuse across engineering teams.
- Participate in design reviews, challenge risky decisions with data, and balance delivery speed with long-term durability.
- Collaborate across teams to spread effective technical practices.
- Mentor senior engineers and raise engineering standards.
Requirements
- 15+ years of related engineering experience or equivalent practical experience.
- Strong experience building and operating large-scale distributed systems, workflow engines, integration frameworks, data-heavy products, or cloud-scale infrastructure.
- Deep understanding of system design for scale, reliability, observability, fault tolerance, data quality, security, and production readiness, including high-volume database architecture.
- Strong technical depth in Java, Python, or similar programming languages.
- Proven ability to define technical direction, influence architecture across teams, and translate ambiguous product strategy into executable engineering plans.
- Ability to lead as a Principal individual contributor through technical credibility, collaboration, and influence rather than formal authority.
- Strong judgment balancing long-term architecture, pragmatic execution, customer impact, engineering velocity, and business priorities.
- Experience mentoring senior engineers and creating reusable patterns that provide leverage across teams.
- Strongly preferred experience with AI-powered products, automation platforms, AI-assisted workflows, or agentic systems.
- Ability to reason about data quality, workflow correctness, evaluation, observability, safety controls, and human-in-the-loop review in AI-assisted enterprise workflows.
- Experience with workflow automation, business process management, low-code/no-code platforms, or process/task orchestration at scale is a plus.
- Experience with large-scale enterprise customers, production systems, or complex migration and modernization efforts is a plus.
Benefits
- Base pay is listed at $221,200–$387,100, with equity when applicable, variable/incentive compensation, and benefits.
- Health plans, including flexible spending accounts, are offered.
- 401(k) plan with company match and ESPP are offered.
- Matching donations, flexible time away, and family leave programs are offered.
- Work persona is flexible or remote, subject to role and location eligibility.
- Employee type is regular.
About ServiceNow
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow. For more information, visit www.servicenow.com.