Principal Site Reliability Engineer (m/f/x)

15 days ago

Berlin, GermanyStaff+

Responsibilities

Build and champion end-to-end incident-management processes covering detection, response, communication, and postmortems.
Develop real-time metrics, dashboards, and signals to monitor system health and incident trends.
Use operational data to identify process gaps and partner with product engineering teams on improvements.
Lead organization-wide readiness programs for major traffic spikes and peak events such as Black Friday.
Identify resilience gaps, collaborate with infrastructure and product teams, and deliver cross-team technical outcomes.
Partner with engineering leadership, Staff Engineers, and Principal Engineers across Cloud, Security, API, Architecture, and Performance.
Drive organizational communication, documentation, training, and knowledge sharing around resiliency and operational excellence.

At least 7 years of experience driving incident management or operational excellence and at least 5 years leading organization-wide resiliency and reliability initiatives.
Proven experience managing and scaling systems for high-stakes, multi-team operational events such as major launches or Black Friday.
Strong ability to analyze metrics, diagnose technical issues, and measure process improvements.
Ability to evaluate both technical issues and organizational or human dynamics.
Demonstrated success managing large-scale initiatives across multiple engineering teams in an Agile environment.
Fluent English with exceptional written and verbal communication skills.
Experience running technical training or onboarding is preferred.
Strong self-awareness, customer focus, mentoring ability, and willingness to learn new technologies.

Comprehensive health benefits for employees and dependents, including access to OpenUp for personalized mental health support.
Annual learning budget, self-paced learning platforms, language training, personalized coaching, mentorship, and leadership programs.
Additional fully paid parental-leave weeks through Family Leave Plus.
Equity participation program.
Hybrid work arrangement with three days per week in the Berlin, London, Munich, or Valencia office.

501-1,000 employees