2 days ago
Berlin, GermanyMid Level
Responsibilities
- Build product experiences for configuring agents, troubleshooting issues, connecting external systems, and surfacing answers.
- Develop and optimize voice agents for speed, reliability, and quality.
- Extend agent interactions across calls, messaging, and email with shared memory and state.
- Build memory systems supporting reasoning across customer workflows.
- Improve observability and tracing for diagnosing agent failures.
- Help agents select the appropriate communication channel for each interaction.
Requirements
- At least 3 years of professional software engineering experience, including production ownership of distributed systems.
- Production backend experience with Python, FastAPI, or TypeScript, plus frontend and backend product development.
- Strong software fundamentals, product judgment, and focus on measurable business outcomes.
- Experience with real-time audio or voice infrastructure, AI agents or LLMs, and asynchronous or event-driven systems with complex state.
- Production experience with PostgreSQL, Redis, or similar data stores and cloud infrastructure such as AWS, GCP, or Azure.
- Experience with workflow orchestration, communication integrations, or observability tools is useful.
Benefits
- €85,000 to €160,000 annual compensation plus equity.
- Visa sponsorship is available.
- On-site work in Berlin, Germany.
- Relocation support is available.