Build & Release (CI/CD) Support Engineer
Virtasant Inc.10 hours ago
Remote, Canada +4 moreMid Level / Senior
Responsibilities
- Manage approximately equal volumes of developer support through Slack threads and tickets.
- Triage and troubleshoot build failures, broken pipelines, dependency issues, configuration errors, packaging problems, and artifact issues.
- Investigate Maven and Java builds, Docker images, Artifactory repositories, Jenkins jobs, and Spinnaker pipelines.
- Provide structured guidance during incidents and coordinate multi-user build or pipeline incidents.
- Gather logs, reproduction steps, build metadata, and context before creating high-quality escalations.
- Classify issues by type, severity, and pattern while meeting time-based SLAs.
- Maintain FAQs, internal documentation, and problem-solution one-pagers for recurring issues.
- Handle multiple parallel developer inquiries and document newly resolved problems.
Requirements
- 2–5 years of experience in Build/Release Engineering, DevOps, SRE, or software development.
- Proficiency with Git and GitHub.
- Expertise with CI/CD tools such as Jenkins, GitHub Actions, or GitLab CI.
- Knowledge of build and release engineering fundamentals, Maven or Gradle, and Java build tooling.
- Understanding of the software supply chain lifecycle and experience with artifact repositories such as Artifactory or Nexus.
- Experience with Spinnaker or similar deployment orchestration tools.
- Strong troubleshooting, written communication, and spoken communication skills.
- Understanding of the software development lifecycle.
- Strong Linux and Unix command-line skills.
- Scripting experience with Python or Bash.
- Knowledge of containers, including Docker or Kubernetes.
- Preferred experience with monitoring tools such as Prometheus or Grafana.
- Prior SRE experience is preferred.
Benefits
- Remote-first role available to candidates in Canada, Brazil, Chile, Colombia, and Mexico, working 8 AM–5 PM Pacific.
- Constant learning and rapid skill growth through hands-on technical problem solving.
- Direct opportunity to unblock developers across a global organization.
- High autonomy, trust-based culture, and respect for employees’ time.
- Exposure to multiple clients and modern systems in a global team spanning 130+ countries.
- Work supporting high-visibility customer services and specializing deeply in CI/CD.
Tech Stack
Categories
About Virtasant Inc.
Virtasant provides cloud and software engineering services to enterprises, focusing on cloud migration and modernization, cost optimization, and AI-enabled transformation. The privately held, fully remote company also develops Helias, a cloud cost optimization platform used to understand, govern, and reduce spend at scale. Founded in 2007 and headquartered in Austin, Texas, it serves global customers across AWS, Azure, and Google Cloud.