Forward Deployed Engineer (Product)

8 days ago

London, United Kingdom or San Francisco, CA, USAMid Level

H1B sponsor

Base Salary

$222k - $290k/yr

Responsibilities

Own customer deployments end to end across cloud, on-premises, and self-hosted environments.
Build integrations with coding agents, SIEM and security operations tooling, identity and access systems, and CI/CD pipelines.
Configure and tune monitors, policies, and permissions and validate monitoring quality on real customer traffic.
Debug deployment issues in customer environments and drive them to resolution with the product team.
Run technical evaluations and proofs of concept, including scoping pilots, deploying Watcher, and demonstrating value.
Serve as the technical counterpart to security and engineering leaders during evaluations and support security reviews, questionnaires, and customer pen tests.
Own customer escalations, incident communication, and feature requests as the named technical contact.
Build customer-specific capabilities, turn recurring deployment work into reusable tooling and documentation, and provide customer feedback to product planning.

3+ years of experience building and shipping production software.
Ability to work across the stack, primarily with Python and TypeScript, and to learn unfamiliar code quickly.
Comfort with cloud infrastructure, networking basics, deployment tooling, and environments outside the engineer's direct control.
Strong customer communication skills with both hands-on engineers and security leadership.
High agency, ownership, sound judgment about bespoke versus core product work, and strong written communication.
Ability to work at startup pace, handle ambiguity, and occasionally work at customer-driven hours.
Comfort leveraging AI heavily for engineering and customer work while maintaining a high quality standard.
Preferred: prior forward-deployed engineering, solutions engineering, or professional services experience, especially in developer tools, security, or infrastructure.
Preferred: enterprise deployment experience including on-premises or VPC deployments, SSO or identity integration, security reviews, and procurement.
Preferred: familiarity with SIEM, DLP, endpoint tooling, and enterprise security evaluation processes.
Preferred: substantial experience using or building coding agents such as Claude Code, Codex, or Cursor.
Preferred: pre-sales experience running proofs of concept or technical evaluations and willingness to travel occasionally.
Formal AI safety background, sales experience, and quota history are explicitly not required.

Market-competitive salary, equity, and competitive benefits.
Flexible work hours and schedule, unlimited vacation, and unlimited sick leave.
Up to six months of paid parental leave.
Comprehensive health, dental, and vision insurance.
Retirement savings with competitive employer matching, including 401(k) for US employees.
Lunch, dinner, and snacks provided on workdays.
Paid staff retreats, business trips, and relevant conferences.
$1,000 USD annual professional development budget.
Relocation support and visa fees if applicable.
Full-time, in-person work from the London or San Francisco office with occasional customer-site travel, flexible hours, and some work-from-home arrangements.

1-10 employees