about 3 hours ago
Menlo Park, CA, USA
Senior
H1B Sponsor
Base Salary
$161k - $201k/yr
Responsibilities
- Serve as the primary technical owner and trusted advisor for assigned strategic accounts.
- Build deep familiarity with customer architectures, datasets, use cases, and operational goals.
- Partner with SRE, DevOps, and platform teams to integrate Observe into day-to-day operational workflows.
- Optimize datasets, queries, dashboards, and alerts for reliability, signal quality, performance, and cost.
- Lead regular health checks, architecture reviews, and proactive improvement initiatives.
- Identify new use cases and expansion opportunities aligned to customer outcomes.
- Coordinate technical escalations and advocate across Support, Engineering, and Product when needed.
- Provide clear technical guidance during change events, scaling initiatives, and complex operational scenarios.
Requirements
- 7+ years of experience in SRE, DevOps, platform engineering, observability engineering, or customer-facing technical advisory roles.
- Strong hands-on experience operating production observability platforms.
- Direct experience with leading observability solutions such as Datadog, Dynatrace, Splunk, New Relic, Grafana, Elastic (ELK), or similar platforms.
- Practical experience with OpenTelemetry, including signals (logs, metrics, traces), instrumentation strategies, collectors, and telemetry pipelines.
- Strong understanding of distributed systems, cloud-native architectures, and modern DevOps practices.
- Experience improving operational outcomes such as incident response and alert quality.
- Ability to lead complex technical conversations with practitioners and engineering leadership.
- Strong written communication skills for architecture summaries and optimization plans.
Tech Stack
AWSAzureDatadogGoogle Cloud PlatformGrafanaKubernetesSplunk
Categories
AI & MLData EngineeringDevOps