Senior Software Engineer - Robinhood Command Center

5 months ago

Menlo Park, CA, USASenior

H1B sponsor

Base Salary

$196k - $230k/yr

Responsibilities

Serve as a senior technical leader for Robinhood’s reliability and observability strategy.
Coordinate production incident mitigation, including service owners, rollbacks, traffic shifts, and incident communications.
Develop and maintain incident management processes, procedures, education, adoption, and measurement.
Own company-wide incident discovery through dashboards and alerts tied to critical user journeys, availability, and business-impact metrics.
Build and evolve incident response tooling and frameworks for monitoring, alerting, and observability across hundreds of services and systems.
Lead post-incident governance, including postmortems, SEV reviews, and follow-up tracking.
Design failure-mitigation strategies that avoid full-region or full-datacenter failovers.
Define the observability roadmap for Robinhood’s critical user journeys.
Deliver executive-level reporting on service quality and reliability.
Mentor engineers and contribute to hiring and engineering culture.

At least 5 years of software engineering experience, including significant experience operating production systems.
At least 2 years focused on reliability engineering, infrastructure, distributed systems, or production operations.
Hands-on experience serving as an incident leader, incident commander, IMOC, or primary on-call.
Deep knowledge of systems reliability, observability frameworks, and fault-tolerant architecture design.
Experience with multi-region or multi-cluster architectures, capacity planning, and failover strategies.
Familiarity with modern observability stacks such as OpenTelemetry, Prometheus, and Grafana.
Demonstrated ability to improve MTTD, MTTR, availability, or customer impact measurably.
Strong communication and cross-functional collaboration skills during high-severity incidents.

In-person work in the Menlo Park, California office is expected at least 3 days per week.
Performance-driven compensation includes bonus programs, equity ownership, and 401(k) matching.
Benefits include paid health insurance, dependent coverage, lifestyle wallet, life and disability insurance, fertility benefits, mental health benefits, paid time off, holidays, sick time, and parental leave.
Office experience includes catered meals, events, and comfortable workspaces.

GrafanaPrometheus

1,001-5,000 employees

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